Samsung S20 Ultra 5G (S&D)(Fully Unlocked) (Open Box)

Beware "TOP-NOTCH-TECH" seller. Seller response: "Sorry for the bad experience. Physical damage is not covered by the warranty. I suggest you have it repaired at a local store." 1. Had phone less than 1 month. 2. No, not physical damage. This was a overheated battery that busted back of phone. Batteries are supposed to be checked prior to selling "excellent" Amazon refurbished phones. 3. Reporting seller, leaving 1 star rating to stay. This seller is awful. Samsung Galaxy S20 Ultra, 512GB, Cosmic Black - Fully Unlocked (Renewed) - Renewed "Excellent" per Amazon Standards we were told which includes battery checks and assurances against what has occurred. Back of phone cracked protruding suddenly. There are no cracks defects on the screen or other areas of the phone. ONLY back cover. Phone purchased 7/19/24, arrived 7/22/24. The phone gently used. No drops/incidents. No injuries to the phone prior to this occurrence. Item sitting on a desk. When picked up to authentic, I found that the back cover was cracked and protruding. Contacted selled and asked, "Can we return and receive replacement? Same "excellent" Amazon condition. Same make and model. Equivalent exactly to this phone. This phone has not even been here for 1 month. Still within Amazon return policy, but attempting to contact seller first to see if exchange possible before going through Amazon return/refund process." The hope is this is a 1 time fluke related to improperly checked battery before reselling product as "excellent" refurbished condition. Willing to go with that assumption until proven otherwise. Awaiting response from seller, will update if/when seller contacts purchaser. (Updated above). See attached images.