Samsung Galaxy Note9 (Refurbished) (Open Box)

I ordered this refurbished iPhone, for my mother. It arrived, it was charged, a Sim card was placed in it. However the volume did not properly work on this phone. The ear speaker was just barely audible. The volume was so low you could barely hear it in a quiet environment. We tried everything to turn the volume up, and nothing worked. I suspect that the speaker and earpiece had water damage and that's why the phone was in the used market. Cellmigo claims to screen all their phones 100% prior to selling. This is total malarkey they didn't check this phone. So I initiated a return. I printed out the label and I purchased a bubble padded envelope to return this item. Celmigo got the phone back, but they claimed that one of the corners of the phone had a crack in the glass. They then returned the phone to me and processed a $0 refund no, the phone was $212 with tax. Packing it in a bubble wrap envelope to return it wasn't the smartest way to pack it. It may very well have gotten one of the corners broken in the shipping process. It wasn't broken when I packed it. However, a refurbished phone that retails for $200 is not something that a seller would invest money in repairing. The entire phone is glued together. It's a big deal getting it apart. The speaker that you listen to when you talk on the phone is an internal speaker and cost about $100 to have replaced. It's doubtful that Cellmingo even has that much money wrapped up in the phone that they're selling for $200. If they had gotten the phone back with no crack in the screen, they would've just thrown it in the trash. Once they discovered that the speaker is not working properly, it wouldn't be worth fixing on a refurbished phone of this age. Instead of admitting this, and issuing a refund, they decided to sidestep the issue. Ignore the original problem of why it was being sent back and just focus on the fact that there was a crack in the corner of the screen, which is completely irrelevant. If this was a $1500 iPhone it would be very relevant because it would be worth fixing that phone. How long for a galaxy note 9 in mint condition nearest is only worth $200. I'm very disappointed in the seller for not issuing a refund. I'm in the process of getting a refund through Amazon with her A-Z guarantee. I'm just appointed that they're not able to force the seller to give a refund. However, A-Z guarantee claims against a seller, do impact their relationship with Amazon. Do yourself a favor don't buy anything refurbished from this outfit.