CronusZen Controller Emulator (Open Box)

Cronus zen came all the way across the United States to my location in just the manufacturing package. Looked beat and banged up when it arrived on my doorstep. Tried using this device and it displays error code: Bootloader E3001 With flashing red lights. Cronus support had a step by step guid for this code but unfortunately i tried it multiple times and the device just won’t reset itself. Reached out to collectives minds because there is a 30 day date of purchase warranty card in with the device box to try and get and exchange for a working one, they then told me cant do anything since it was bought 3rd party through this seller on Amazon, they sent me to the Cronus shop where chat support is completely automated and you can’t talk to any real people. Been trying to get a device that works but the vendor that sold me this one hasn’t responded. I don't even know about it to even rate. I guess 1 star. Thumbs down for not shipping in a protective box.