Sonos Sub (Gen 3) - The Wireless Subwoofer for Deep Bass - Black (Open Box)

I was very excited about Sonos, gave myself some time to get used to my surround system with the arc, two era 300s and a sub. Decided to get a second sub. Saw a refurbished item on Sonos’ site and ordered. Followed instructions and failed to add as a second sub. Had to wait for 90 minutes to talk to a service rep, troubleshooted with them for 3 hours on the phone, basically doing the same thing over and over again and sending diagnostics etc. service rep was using a call script based on the old app and often wasn’t clear on what they actually needed me to do. If I wasn’t a technical person I would have kicked in the sub… After 3 hours they gave up, weren’t able to put me through to L2 support (even though this was just around noon time). Said L2 would give me a call back which never happened. Thinking that the issue might be with the sub I returned it (still waiting for the refund) and bought a new one off amazon. This has the same issue!!! Whether it’s the app or the sub, this just isn’t working and yes the wait time to talk to support right now is 100min… Oh, the only other option to get in touch with Sonos is to write to the CEO… and as expected I got some bs canned response, talking about their app and headphones. Clearly no one actually reads those emails. Extremely disappointed in Sonos.