Sonos SONOS FIVE BL Sonos High Fidelity Speaker BLK Blac

Update 1.25.: I held on to these speakers after researching this company and discovering that this inability to register/ connect was an overly drawn out app issue that really damaged the brand. I decided to wait out a fix and I am glad I did. The app has been fixed and these speakers are all connected and functioning. The sound is exceptional. These Fives complement a very airy and precise Logan Martin speaker system in the main room- the Sonos Five sound is very deep and warm and the difference from room to room is beautiful. I am contemplating adding another speaker though, but remain scarred by the below. If I can get past the fear stage with this I will . Original review: I have a Sonos connect into my high end stereo system. I bought one of these speakers as a test to see if it would function, because there’s so many people complaining about connectability. It arrived last week. I plugged it in, it updated itself and began sending a beautiful sound. Base heavy. It was so seamless and such a great sound I bought two more of these speakers for a whole house system. They arrived today and I just tried to set them up. Neither one of them will connect. Neither one of them will register. I’ve gone through every single step on the Internet, including factory resets, router reboots, etc and they simply will not connect to the network or register. They are, however, stuck on my app as speakers that are supposedly available. I’ve tried to remove them from my app and of course there’s no delete button. I had to self experiment through an absolute maze of craziness to try and get the system back to where it was before I set up these two extra speakers. Sonos help support is useless. I was on hold for 30 minutes before I finally just hung up. I now have an app that identifies these dead speakers, and neither one of them will work. I don’t have the time to wait to talk to Sonos and it looks from other people’s experiences they are not going to be able to fix the problem anyway. Some genius on a forum talks about transferring accounts or setting up new accounts or something bizarre but that is absolutely ridiculous with wireless speakers that cost this kind of money. I did try the transfer account button and nothing happened. I’m going to be returning these speakers. This is a defective set up process with Sonos and it’s really unfortunate because the music app is wonderful when it works. One star for the sound and the app design in collecting all of my music libraries. -6 stars for such a ridiculous inability to connect other speakers to the system.