eufy Smart Lock Touch Electronic Deadbolt (Open Box)

Purchased in Nov 2020/Updating review in Aug 2021: I stayed with this lock and did not return because 1) I very quickly became addicted to the ease of fingerprint unlocking, and 2) Eufy customer service. They reached out to me almost immediately after I left my negative review. Note to anyone reading this - email is the absolute way to go in receiving customer support. We worked for several days on getting the lock to my satisfaction. They emailed me an update because we couldn't get it to successfully push through via the app (an update that was shortly after pushed out to all) that addressed all of the issues I had been experiencing. They offered to send me additional products in their lineup for my troubles, but I declined. Today's use/experience: This door lock is heavily used. It is on a door that is in a slightly covered porch. I say slightly because the ceiling is high and so the lock does get wet when we have a good afternoon storm. I've never had an issue using a fingerprint to get in day, night, rain or sunshine. Also never an issue using a pin code. I never went back to scheduling overnight locking as I am in love with the 24/7 autolock feature. No longer am I going down the street wondering if I locked the door at any hour of the day. Doesn't matter, because it will lock itself! I have it on a 1 minute schedule and it has never failed to autolock. I put fresh batteries into the lock after we pushed through the update in Nov 2020 and I have not needed to change them since. I do see via the app that they are slowly beginning to drain (indicating the reading is accurate and not falsely showing full battery power) and will wait for the warning beeps or app notification to change them. I have another way into my house, so I don't worry about being locked out. I also carry the manual key just in case. This lock does sometimes get stiff when manually turning it to lock or unlock the door. It's a rare occasion and doesn't irk me enough to reach out to customer support. I have not experienced it being stiff when locking or unlocking itself via fingerprint or pin code. I have probably six users saved in the lock along with their pin codes and easily a dozen fingerprints saved as well - sometimes your right thumb or finger is free and sometimes it's your left. An added bonus that doesn't really apply to my situation, but no one can get your pin code over your shoulder if you're not entering it. The app no longer feels clunky or hard to use. You can manage users within the app and if say you hire a cleaner or pet sitter, you can add their name and pin while you're sitting on the couch (need to be on the same Wi-Fi) before they even step foot on your property. Everyone doesn't have to have a fingerprint saved! And should you fire them, you can also delete their info in the same manner. Through the app you can see when they unlock and lock the door as well, essentially serving as a clock in/clock out feature. Many months ago they pushed through an update that enabled connection to a Wi-Fi bridge. I have not as of yet taken advantage of that, so cannot speak to that feature. In summary, I love, love, love this lock. If it ever dies on me, I will replace it with the same or newer version of this exact lock. I used keypad locks for years prior to this one and am a little appalled at how quickly we've become too lazy to press buttons to get in. Original review: This lock is easy to install and use. The app is clunky and not so easy to use. I just checked the lock events and the time was off by 24 hours. Is a big deal when we use scheduled auto lock for overnight hours as my husband works on call overnight and his biggest fear is forgetting to lock the door at the random wee hours of the morning he is called to go. This feature therefore wouldn't work if the app thinks it's daytime and no need to auto lock when in fact it is nighttime and very much needs to be auto locked. As a work around I am setting it for 24/7 auto lock but that's a disappointment to have a feature sold but not work. Also due to the 24/7 auto lock, this thing eats batteries like potato chips. I'm lucky to get a week out of a fresh 4 pack. It is the second week of Nov and I don't show a firmware update needed. Getting a human is impossible. I tried chat and interestingly the two different days and times I tried it, there were exactly 2 people in the queue in front of me and no matter how long I waited that number never changed. I'm undecided if I'll keep this lock. The fingerprint is awesome, but the battery expense makes this a bigger investment than planned, the features not actually working as advertised is a big disappointment, and the lack of customer support matters greatly.