Sharper Image Massage Weighted Heat XXL

I initially purchased the Calming Heat Massaging Weighted Heating Pad by Sharper Image and was disappointed when it shorted out after a few uses. Despite this, I decided to give it another chance with a second purchase, hoping the first was just a fluke. Unfortunately, my second unit has started malfunctioning as well. The pad itself is incredibly comfortable when it works, with a great combination of heat and massage options. The 6 settings (3 heat and 3 massage levels) allow for plenty of customization, and the weighted design provides a soothing pressure that helps relax muscles. The 9 different combinations offer a variety of experiences, making it versatile for different needs, and the 12" x 24" size is ideal for covering areas like your neck, shoulders, and back. However, just like the first unit, the second one is also having issues. The heating function occasionally stops working, and the massaging feature has become inconsistent. This has been incredibly frustrating because when it does work, it’s a great product that provides much-needed relief. It's disappointing to experience two faulty units in a row, especially considering how promising the pad seemed. I’m hesitant to try a third unit, as I’m now concerned about the quality control of this product. While the features are great when they function properly, the reliability has been a significant letdown.