Top positive review
37 people found this helpful
It completes the HomeKit experience.
By Lee on Reviewed in the United States on September 29, 2021
UPDATE: For those in Canada considering buying this but are worried about freezing temperatures, it was about -41℃ (-41.8℉) in my city in Alberta last night, Dec. 28, 2021, and my doorbell is working fine. It still has been flawless since I got it in September 2021. UPDATE 2: This lovely doorbell is now available in Canada through Apple Store or Logitech's Canadian website! 🇨🇦 I ordered one because we need a new doorbell. I have invested so much in HomeKit, and everyone in the house loves the integration in our Apple devices. I have been eyeing this one ever since Logitech launched it last year. I am in Canada, and until now, this is only available in the US—but I am glad Amazon US ships to its neighbour now. There is another HomeKit doorbell from Netatmo, but it is priced at CA$399. It's not as sexy as this, and it doesn't have HomeKit Secure Video. I am not spending that much. The installation should be easy, as long as your existing wired doorbell system is compatible. Visit Logitech's website to check if yours is compatible. The doorbell requires a micro-USB cable; make sure you have enough power (at least 5V 2A) to set it up. Otherwise, the setup will fail. If you don't have that cable or enough power supply, you can set it up after mounting its case and connecting its Chime Kit. The power from your doorbell's transformer is enough. I never had offline or overheating issues, even when facing direct sunlight (as you can see in my photos). I am guessing the new firmware version, 8.12.15, really helps as one of its changelogs is "faster recovery from external factors" that can cause such issues. Its HomeKit integration is seamless. I always love it when five of our HomePods announce who is at the door when recognized. If it's someone new, you can register their names or "train" its face recognition, so Siri will announce their names in the future. iOS 15 also has package detection now. It is nice to get notified, especially on the Apple TV, when you have a package or someone at your door. The picture quality is excellent—way better than any of the smart doorbells my friends have. It does look amazing at night, especially when you have another light source like an outdoor wall light. I can't say much about WiFi issues because every house varies. For example, can your router manage streaming well? How far is your access point? How many WiFi networks from your neighbours interfere with yours? I have a mesh network using TP-Link Deco M9 routers. My HomeKit experience is flawless, even with five other cameras—one Logi Circle View and four Logi Circle 2. This device works well as long as you have a good WiFi network. It doesn't matter if your internet provider gives you the fastest speed in the world. Still, if your local network is congested or your router cannot manage multiple devices well, you will always have issues. If you are looking for a HomeKit doorbell, get this one already.
Top critical review
76 people found this helpful
Works great, installation hardware lacking…
By Bert on Reviewed in the United States on August 28, 2021
*Update - I’m up updating my review since there are serious overheating and disconnecting issue. The camera is no longer working as expected and actually lightly burned my sons finder when ringing the doorbell. This doorbell is not safe especially when used why children. I will be removing it prior to Halloween. Absolutely perfect device for HomeKit users! However, a completa lack of thought went into the engineering of hardware design for installation instructions. Clearly these two departments do not speak with each other at Logitech and it shows. If you can get over the installation hump I recommend the doorbell. Once installed however the device works marvelously with the Apple HomeKit software. Fast video loads, Apple TV clips when someone is at the door (my favorite) easy to subscribe on any apple device to iCloud service (only required for video recording, doorbell still works without subscription but streaming can only be done from home). I am actually excited to see what if anything Apple upgrade to HomeKit going forward now. Let me start explaining my disappointment in the installation process by saying I am a DIYer homeowner and have worked in the construction field for a few years when attending college (years ago) and I have installed 6 nest doorbells, 4 rings & 10 normal doorbell installations. As for the installation for this Logitech doorbell I am very disappointed in the engineering/design department at Logitech for 2 major flaws (this explains the poor reviews). First, Logitech decided to add 8 cables inside the ringer in addition to a small white box where other companies where able to accomplish the same with 3 cables and a small round disk that is about 1/4 of the size in volume. Is that the best Logitech engineering department could muster? The wiring instructions aren’t terrible (although it needs better visuals one can follow) but in order to follow along the steps it requires opening pop-ups. This would be fine if there wasn’t 4 steps then 4 more steps within the pop-ups and every time you close a pop-up it takes you back and you need to find your place on the website again for the step you were on. If that was hard to read it’s even harder to follow when working with so many unnecessary wires (8). My second complaint looks like Logitech’s attempt at engendering that failed most likely do to cost savings on Logitech’s part. Of which I mean the cheep plastics black base that is wired to the home and is screwed to the wall. It took me 45 minutes after the install was supposedly complete to realize that when attaching the camera to the base one needs to install it from the bottom first then push the top in to hear a click. If this is not done properly (for example what I initially did was install the top then pushed the bottom in until it clicked)the cheep plastic base will warp slightly and prevent the power connectors in the back from fully engaging. Again this step was included in the instructions via a pop-up (very easy to miss and overlook for something so important based on the design of the base). This could easily be fixed by spending a few more cents on reinforcing the bracket, making it out of a thicker plastic or do what others have and make it out of aluminum! Or make the instructing bold and not in a pop-up where it can be easily missed! Anyways I digress now that I have a working doorbell and am very happy with how it is working now. I will update after a few months of using it.
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