Netgear X003282SUD NETGEAR RAX200-100NAR Nighthawk AX12 A (Open Box)

We downloaded the setup app, and did the setup to the point where the Nighthawk was to connect to the Internet. It wouldn't connect, so I called Netgear tech support. Some fellow 10,000 miles away took about 30 seconds before he pronounced our Internet connection dead, there was nothing he could do, and I must contact my Internet provider. Never mind that our Internet was working perfectly up until the Nighthawk installation . . . and when I disconnected the Nighthawk and reconnected the old router, the Internet continued to work perfectly. What a devious Internet provider I have! Spectrum works perfectly for all devices . . . but knows to shut down ONLY for the Nighthawk router! Yes, the only explanation must be an Internet Service Provider conspiracy against Netgear! Heck with it. We are returning the Nighthawk and will continue using the Spectrum provided router. It's just annoying when some "genius" tech support guy refuses to take any responsibility for doing his job.