Apple 13.3" MacBook Air (2019) (S&D)(Open Box)

"XSSUS is committed to providing each customer with the highest standard of customer service." This is their moto, I guess but don't believe it. 1 year ago I bought, through Amazon, a MacBook Air 2019 from them. What I got was a 2018 model, which was no huge deal but wasn't what was advertised. The real problem was that I noticed some of the keyboard keys seemed extra sensitive, which I thought was my poor typing skills or an adjustment in the settings somewhere so I kept the computer thinking I could resolve the issues. As time went on, past the 90 day return date, the keyboard issue seemed to get worse so eventually I took it to an Apple Store where they told me that several years of MacBook Airs had a problem with the keyboard and the only way to resolve the issue was to replace the keyboard at a cost of $400, but recommended that I buy another refurbished one that was an 2020 M1 or later model since those keyboards were redesigned not to have this issue. I should have sent it back immediately and that is on me but sending me a supposedly refurbished MacBook that was a year older and the keyboard not working properly is on them. I have tried contacting them about the issue and possible compensation of some sort but have received no reply.