Top positive review
1 people found this helpful
It works fine
By danijade on Reviewed in the United States on May 28, 2025
I'm into my second one but wait there is a story. It works fine. I got mine installed right away, connects to the app, I mean that's how this is installed anyway. My first one lasted 3 years to the day. Battery life-wise. I actually I didn't realize there are batteries in this until I began writing this review. So my first one died because of batteries. I primarily thought that was just the life of the device. But I changed the batteries and now it's blinking blue (meaning ready to be set up). So yey! But I already bought a replacement for this first one and installed it right away. I mean it literally took about 5 minutes to set up because I had to update the firmware but it's working fine. Motion detection is as fine as my other old one. It's pretty accurate in my opinion. Btw, motion detection can be managed in the app. I mean ppl complaining about motion detection should really go to the app and manage it from there. I think the default setting timeout period is 5 minutes (that's how long the lights will be on if there is no continuous motion) but if it reads continuous motion, it will keep going on until there is no such motion. I have been using this for the past three years and that is my experience. It also has never gone disconnected from the app. So yeah, if the lights go off after 5 minutes, that's because there is no more motion and that's the default setting for it. I use this for my kitchen lights. I have strip lights and 2 pendant lights, all Cync devices of course. I mean why would you wanna connect other brands' devices to this? I have now this other old extra one that I might use for my stairwell lighting.
Top critical review
8 people found this helpful
Doesn't work... Plus the app is pretty terrible...
By 🥰 on Reviewed in the United States on February 12, 2023
I bought this sensor and a Cync smart bulb for my entry way light. After trudging through the remarkably unintuitive app (I have lots of smart devices and have used many of these types of apps, so I generally know what I am doing). I had both devices installed. Both were seen by the app and working. BUT.... the motion sensor would not show any indication that it was detecting motion and it most certainly wouldn't turn on the smart bulb.... After resetting and re-pairing both devices several times and even going so far as to buy another sensor (assumed the 1st one was faulty). I realized that something was up... I spent over an hour on the phone with their tech support. Then another 30 minutes with their 'senior technician' They could not figure it out... Incidentally, I did discover during this call, the motion sensor has no led to indicate that it is on. Nor to show that it is detecting motion.. (something that pretty much every motion sensor I have ever seen, has). The tech support guy sent me an email to let me know that he was passing along the issue to the technology team... (along with all of the logs from my app.) I heard nothing for almost 3 weeks. Then I got an email: "We have identified the issue you are experiencing as a currently known issue. Our technology team is working toward a resolution that will restore the intended function." WOW!! So they sell me a product (twice) that they know doesn't work and then waste hours of my time on it. Then wait 3 weeks to tell me that it doesn't work... If the tech person had told me this at the beginning of the 90 mins I was on the phone, at least I wouldn't have wasted that part of my life.... Suffice it to say - I have no interest in using any of GE's 'smart' products....
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