Microsoft 12.3" Multi-Touch Surface Pro 7 (Open Box)

I purchased this product from Amazon on May 11, 2023. Initially, I was content with the purchase; however, over time, I noticed a decrease in responsiveness when using it as a notebook for writing. Given that I acquired this product primarily for my school needs, I was quite disappointed. Unfortunately, my disappointment escalated when the product suddenly malfunctioned, rendering it inoperable. Despite my attempts, I haven't been able to power it back on. Upon reviewing the return policy, I noticed that the expiration date was set for August 9, 2023, just about two weeks from now. I reached out to Amazon customer service to discuss the possibility of a return or refund. While I initially received some assurance from one of your associates, another representative later informed me that this wouldn't be possible, directing me to the original seller. Subsequently, the seller's chatbot indicated that they aren't responsible for items sold through Amazon, effectively leaving me without a recourse after the return window. This experience has been disheartening, especially coming from a reputable company like Amazon. I believe that products offered by such a well-regarded entity should demonstrate reliability and longevity, lasting beyond a short return period. This incident has left me hesitant to recommend Amazon and that specific seller to others seeking reliable products. It's my belief that a few extra dollars spent on a new device is a wiser investment than navigating these challenges.