Gotrax GXL V2 Electric Scooter (Open Box)

I purchased this scooter in 6/2023. Initially, it functioned well, but just after a month of use, the throttle stopped working. I contacted support and, after sending them a video demonstrating the problem, they confirmed the piece was damaged and sent a replacement. The replacement took about 2 weeks to arrive, so in the meantime, I had to walk to work. Once I received the replacement, the scooter worked fine for a while, but then it started making a terrible, loud sound. Whenever I'm going uphill, it makes this loud, terrible squealing sound, and I have to kick to assist it, or else it won't go up, and it would completely drain the battery. Speaking of the battery, it lasts no more than 3 or 4 miles and its endurance seems to be diminishing over time. I fear that soon I won't even be able to complete my usual 2-mile round trip before the scooter dies. My girlfriend bought a Volpam scooter for a very similar price and it works great: the battery lasts several days, it doesn't make any noise, it goes faster, and it doesn't die going uphill. I wouldn't recommend this scooter to anyone. Sadly, I might have to buy a new one soon because I don't think this one will last much longer. Overall, it was a very bad experience. Don't waste your money on this scooter. Update (Dec-2023): The throttle stopped working again out of nowhere. The worst part is that I was going downhill when the screen turned off and the brakes didn't respond when the scooter was off. So I was fortunate enough to have the green light ahead when this happened and that no one was in front. Otherwise, this could have ended up pretty bad. I don't know what else to say at this point. Complete disappointment and waste of money.