Top positive review
1 people found this helpful
Initial impressions are very positive
By JD on Reviewed in the United States on March 25, 2025
Ultraloq Bolt Fingerprint: Build quality and finish are excellent. Installation was easy and everything fits together well. Operation of the lock is exceptionally smooth. Fingerprint and code acceptance responds quickly. App and user maintenance is intuitive and works well. The app does however include a lot of extra "features" that I do not intend to use but cannot be hidden or removed. This is a minor negative and has no impact on lock operation. I did have a minor issue updating firmware and a question about adding an admin user so reached out to customer support. Response was very timely and all was resolved. Time will tell and I have high expectations that this lock will be on my front door to stay. This is not my first experience with smart locks. In comparison, the Ultraloq is preceded by two other "smart" locks that did not work out. First lock was a good lock but suffered one fatal flaw that sent it to the trash. The lock required a Z-wave hub and I had it paired to a Wink hub. Wink turned out to be one of the worst smart products ever produced due to a variety of failures that I won't go into. I also have another Z-wave hub and attempted to pair the lock with that one. The lock would not unpair from the Wink (long gone from my home) and so could not be paired to another hub. Factory reset does not clear the connection and customer support was responsive but no help at all. So much for that one. For our second lock, I tried another major brand. It lasted 6 months. After only 3 months, it started dropping fingerprints. We could add them again but acceptance was flakey at best. By the time it was 6 months old, the outside unit was completely dead (even with new batteries). Only way to lock/unlock at this point was to use a physical key. So much for any smart functionality. Why I chose the Ultraloq: Learned my lesson with the first two locks. 1. Home networking is a well established and perfectly functional system and there should be no need for extra hubs and/or sensors (my opinion). That is reason for selecting a lock that requires no extra hub. 2. Multiple access methods; fingerprint, code, key, phone app. Our second failed lock was fingerprint or key only. Fingerprints can get worn and be difficult to read at times. Codes can be added without the user being present to add a fingerprint. 3. Compatibility with Smart Things and Home Assistant. I am an avid user of Home Assistant for consolidating all of my smart devices into a single application and was able to add the Ultraloq through the Smart Things integration. The interface is limited as it shows only the lock status (locked/unlocked) and battery status (percentage) but that is sufficient and there's always hope of expanding in the future.
Top critical review
Do Not Buy - breaks when you change the batteries.
By Mike on Reviewed in the United States on April 27, 2025
I know this sounds crazy but it is true. I bought this lock 6 mo ago for a summer vacation home. It has not been used much due to winter. I got a low battery notification the other day, so I changed the batteries as instructed. Now the lock will not work. I tried to reset it as instructed by the mfr. It wont reset. I went to the mfrs support site and found many, many customers are having this issue but no resolution has been offered by the mfr and if your lock is out of warranty you get no relief. It just becomes a $110 dead bolt at this point, which can only be unlocked with a key. This is not what any of us bought. Do yourself a favor and buy a brand name that will stand behind their product.
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