Ashley Hearth Products Heater

It gets the wall REALLY hot. So hot you can't touch it. 207f according to a thermometer. We have wood paneling which gives cause for concern. It should sit farther out from the wall than what the spacers allow. Like 1 inch instead of 1/4" or have more adequate heat shielding that extends above the heater. I'm going to install sheet aluminum behind and above it as a heat sink. The pilot light started out blue but turned into a whispy orange flame that is tall, almost touching the sight glass so that's not right but I don't know why it's doing it. Seems it's sending too much gas to the pilot or the pilot isn't made right, or has some gunk in it let over from manufacturing. The long screw for attachment of the outdoor plate and vent cap was bent, and it's just a piece of all thread. The flathead screw head that goes on it comes off when you try to back the screw out which is a pain in the butt. It also doesn't heat super very well. 17000 btu makes it sound like it'll be only slightly cooler than the 20,000 btu unit I replaced with it, but at 70% efficiency which is only disclosed after you have the unit in your hands it's only 11900btu which is 60% of what I had before from a blue flame heater. It warms it up in the room eventually but you'd need two of them to get as much heat out as we had before. Company that makes it is basically unreachable for contact. They don't even have an email. You can contact them by text but they just try to gaslight you into admitting you did something wrong on the install instead of offering solutions to their dangerous and poorly designed product. It makes heat and will work if you are able to fab up your own heat shielding or install on a non-flammable wall but don't make the mistake of thinking that it's a complete kit. You'll need to be able to do your own manufacturing to make this thing work. Update - the way that the pilot light burns with a dirty orange flame makes it so that it clogs the pilot light and sight glass with soot and the pilot light won't light. I'll have to take the whole thing apart to clean it. Very disappointed with this thing for that.