Tilswall Electric Cordless Power Scrubber Set

The Tilswall Customer Service folks jumped through multiple hoops to please this almost-80 year old bewildered grump. I ordered and received the Scrubber late November of last year. After a month or so after contending with Thanksgiving and preparing for Christmas I decided to put it to use. Low and behold I determined that I was missing part of the handle. I fired off an email to Tilswall. I received a quick reply gently informing me that I had to push on part of the handle into another part and then I could extract the 'hidden' handle. I sent a meek 'Thank you'. Then in January, well past the return window, I actually gritted my teeth and tried to use the Scrubber. It would run for three minutes then die. Hrmmph! I would charge it again, and again it would last for a couple of minutes. After repeating this a few times it refused to start after charging. Again I wrote to Tilswall essentially saying their Scrubber battery sucked. They replied immediately asking me exactly what happened. I was preparing to do battle. They asked me for my Amazon Order Number. Being the nimble, albeit aged, computer whiz that I thought I was, searched high and low through Amazon trying to figure out the Order Number. I could find no such thing. I told them. They pointed me to my Order Page. I looked and could see no number. This went back and forth. (In retrospect I am positive that they gathered around my agent shaking their heads thinking, 'What an idiot.') Every email that I received from them was kind and gentle essentially saying that I needed to look at the Order Page. Finally, I am sure veiled frustration, told me to send them a screen shot of my order page. (They were essentially saying that if was that dense they would find the Order Number for me.) Ha! I would show them. I did the screen shot. Crap! When I looked at the page I saw the Order Number at the top of the page. Since my order was for multiple items they did not include the number for each item (which is where I looked) but instead at the top: One Order Number for multiple items. Embarrassed I sent the screen shot. I pretty much dreaded the expected reply. To my surprise they said that they were sending me a new Scrubber. Today I received it and it worked great. The Tilswall Customer Service Agent showed incredible patience with me. Although this was well outside the return window they were intent on providing me with a new machine. It took multiple emails simply because of my stupidity. All the agent wanted was the Order Number so they could send me a new Scrubber, and I fought them all the way. Sigh... Thanks Tilswall.