U-Bolt Pro Bluetooth Deadbolt + Bridge

Update # 3 (3/22/20) Will return Lock and buy another brand. The replacement failed today with an internal jam error. It jammed in the locked position and unable to open from outside. I got lucky I was taking the trash outside and my wife was home inside. I really like the design and sturdiness feel of the lock. It does no good if unreliable and locks me out. Last thing I noticed, the log does not record errors. The lock jammed and displayed as jammed in the mobile app. When I look at the access log it does not show the jammed activity. ________________________________ Update # 2 (3/19/20) Amazon was great and resolved the matter by processing return exchange. I have to mention the customer service through email was pleasant and responsive as it can be over the few days I tried to resolve the issue. That said, here's my update. 1. The "new" lock that arrived was a used?/open-package lock missing the plastic wraps/bags. I know this because the original lock was new with all the plastic wraps and such. in addition, you can tell the Box plastic tape seal was opened. I hesitated to install it because I felt as it could be a returned defective lock. And since I paid for a new lock, i expected a new lock. But because of the hassle of the manual key locks, I decided to install it. Bad mark for Amazon for sending me an open-package lock. 2. The lock has been in use for a week, and it is operating as expected. The battery level remained at "High" over this time. however, the original lock went from high to non-operating.in an instant, so in the back of my head, there is still unease. 3. Fingerprint biometric security - One of the primary reasons I purchased this lock. 60% of the time operates on the first attempt. The remaining times it took 3-6 attempts to get the lock to initiate the fingerprint read. Not happy with this. I am still up-in-the-air if I a going to keep this lock. The fact that the lock was opened makes me uneasily with a feeling that it might be a defective returned unit and the battery can be dead at any moment. I am Researching the Lockly keyless entry lock. _____________________________________________ Update 1: The lock does not work with fresh batteries. When I Manually locked, I can open with the app. The app will not lock it. When I press the lock/unlock button the lock will beep, but does not move the cylinder to lock. When I press the lock/unlock button on the lock, it does not lock it. A fingerprint does not work. If the door is locked, I can open with the passcode ——————— Easily locked out of your house when battery is low. See my email below. Dear Ultraloq, The lock has been working fine up to today.  It's only been 5 days since I installed, and used the batteries that were included with the package, and it completely died. There are a few  VERY concerning issues that occurred during this incident. 1. I had no warning of low battery.   as of last night there, no messages.  This morning no messages until I use the phone to lock the door then i saw. 2. Luckily today, I worked at home today.  If otherwise, I would've been locked out of the house with no physical keys (since i have not off-site a set of emergency keys yet).  Once the battery was low, the lock DID NOT physically function 3. The status of the lock in the app reflects the action you took.  meaning, when the lock was physically unlocked;  you open the app, press button to lock it, it will pause (like it's waiting for the lock) then show as locked, but physically it is STILL unlocked.  It does not reflect that lock is not functioning (just low battery) 4. 1-week battery life is not good at all.  I  hope that the batteries were just a batch of bad quality.