eufy RoboVac G30 Edge, Robot Vacuum (Open Box)

I really wanted to love this robot Vacuum and I actually worked hard at it. When I got the G30 Edge I tried it out over an entire level. It struggled to do an entire level accurately. So, I ran it in each bedroom individually. Not really a big problem… just a little disappointment.What I really appreciated is the height. It fit under every piece of furniture I had, whereas my older Roomba would get stuck in places because of its height. I also liked the magnetic boundary strips and it’s fairly quite. Unfortunately, that’s where the positives end.The first thing I noticed is that the mapping function created very bizarre looking maps of all my rooms. So, I set up one of the bedrooms as a test room. It is a 16 x 16 room with a bed, two nightstands a dresser and a desk with a chair. Pretty much a typical bedroom. I then proceeded to run the G30 several times without moving the charging station. Each time I got a different and very strange looking map and not a single one looked like any of the others.So, my question was “Is this only a mapping function error or is this a navigation problem that is affecting the actual cleaning performance? After a couple more test runs, each creating a different map, I contacted customer support and provided pictures of the room, images of the resulting maps and a list of my observations as I watched the G30 go through a cleaning cycle. What I observed was that it started out going in a defined up and down pattern. Over time it started to behave as though it were lost. It would go over the same areas many many times. Often it would cover the same area as much as 10 times before going to another previously cleaned and then back again. While there were areas that the G30 did not clean at all.Customer service was very apologetic, passed on my information to their Product Team and provided me with a beta firmware version to try. Unfortunately that version the mapping was actually worse than the original version. The G30 also continued to keep randomly cleaning some areas until the battery power hit a critical level and it returned to the charging station. Never finishing the job and taking an incredible amount of time and all of the battery power to not fully clean a relatively normal room.After many emails the Product Team finally stated that the G30 doesn’t work well on carpeted areas and that “…the cleaning report is for our customer to review the cleaning time and area”. So, while the Amazon web page states “App Control with Cleaning History: Complete all your cleaning needs right from your smartphone. When the job is done check-out where and when your RoboVac cleaned. “. Also, “When the job is done check-out where and when your RoboVac cleaned on the clear and informative cleaning history.” That’s not really true on carpeting.So, the mapping function really doesn’t work and is pretty much an advertising gimmick. So, what about the G30’s cleaning abilities? The reason I’m confident that the G30 Edge does not fully clean a carpeted room, is that after the first two test runs, the G30 only had a minimal amount of dust in the bin for the next few cleaning tests that I conducted on either the same or consecutive days. Pretty much what you would expect. However, on the last run it ended up with a full bin. Since I cleaned the bin after each test, it is clear that the G30 was not cleaning the entire room each time. I believe this is a good indication that the issue is more than just a mapping problem. I returned the G30 and received a hassle free refund.So, what rating do you give a product that doesn’t really do what it’s designed to do… but, has an excellent customer service organization? Basically a zero… it doesn’t do what you bought it for. I’m comfortable giving it a 1 because of excellent customer service. However, despite great customer service… I don’t believe you should buy the G30 if you have carpeting to clean. I can’t comment on other flooring.