Carli Suspension Extreme Duty Ball Joints (Open Box)

During a restoration/upgrade of my 2003 Dodge Ram 2500 Cummins diesel truck, I chose to install these Carli ball joints. It was the top recommended ball joint from many 4x4 truck retailers and you can find plenty of rave reviews on the web. Almost everyone raves about the lifetime warranty. Has anyone had to actually request a warranty claim? I did and my experience was horrible. When I started seeing the tell tale signs of ball joint wear, I had my mechanic verify the ball joints were failing. I requested replacement ball joints and Carli stated the ball joints had to meet a certain play requirements to verify the ball joints were worn. Unfortunately, I had already replaced the ball joints with a different brand. Through multiple emails and conversations, Carli assured me the ball joints were not bad and did not meet the requirements for replacement. They needed video evidence of the ball joint play while installed. So I had them reinstalled and I installed a new front end kit to make sure that wasn’t the problem. Sure enough, the wandering came back. I videoed the play in the ball joints and sent it to Carli. Their response was the ball joints still aren’t replaceable because the play wasn’t “large enough” for their specs. The play in the joints were significant enough for the shop to tell me they have to be replaced. So I replaced them and Carli still won’t send me replacement ball joints. So if you think you’re getting a lifetime warranty with Carli, you really aren’t. Know you’re getting good ball joints that’ll last about 40-50,00 miles but that’s it. They don’t stand behind the lifetime warranty.