Apple 256GB Apple iPad Pro 12.9" 3rd (Open Box)

Beware - they will not allow you to do an exchange, so the entire thing is a gamble. You're relying on them to send you something that meets the quality standards which... the iPad they sent me did not. Now I have to send it back, wait for a full refund, and then MAYBE order another which I probably will not now because I'm not willing to pay more (they've since raised the price) when this is a result of the seller's negligence. They do not allow you to contact them for support. I purchased an iPad Pro in "excellent" condition, which is significantly more costly than what they sell them in "good" condition. The criteria for excellent condition is: "Screen: No scratches Body: No signs of cosmetic damage (scratches, dents, and other) are visible when the product is held 12 inches away." The smashed corners are visible from 12" away. Particularly the top left, where the screen is starting to lift up a bit/is disconnected from the sides. I looked at refurbished ipads on sites that show them individually - by those standards, something with this much cosmetic damage would be sold as being in "fair" condition. Also, of course, there's a noticeable dent on the back of the iPad which... per the policy, that dent alone would disqualify this item as being in "excellent" condition. Whoever owned this iPad beat the hell out of it, which leaves me with concerns about it's functionality as well, particularly when it appears that very little quality control was done before this thing got shipped out to me. There is no way someone would look at this iPad, look at the criteria, and think, "oh yeah, man. This one goes out as excellent!" Also, and this is the bigger issue, under Amazon's certified refurbished policy, the refurbished item must have at least 80% battery. "Product must be within an approved category and meet the criteria standards with a battery capacity exceeding 80% of the new equivalent and with any repair operation utilizing Original Equipment Manufacturer parts." You will see my photo, but the iPad they sent me only has 79.3% battery life - when you're spending upwards of $500 on something, that matters. Particularly when the iPad is in the condition of what they sent me. You would think, when checking these things, they would err on the side of caution. Like, factor in a buffer? If it was reading 80% when they shipped it out, and reading 79.3% by the time it got to me, that's concerning. Feels like they're just banking on people not bothering to QC their purchase... which is unethical. The quality in which this iPad arrived to me is not acceptable. I could get past the physical damage (though, that's shady of them to be putting customers in the situation of, 'this isn't what I paid for, but is it worth the effort?'), but the battery issue I cannot. There is no way they didn't see the damage, I have to imagine the thought process was like, "it's not THAT significant... would probably not be worth the hassle to exchange it for just that". Which, they would have been right, but since they tried to rip me on the battery I'm not doing it. Really I have questions about the overall quality of this seller's refurbishment - I don't trust them. TDLR: Seller is doing the most, to do the least. They're either negligent or shady. Buyer beware. This entire thing has been a huge hassle to me at absolutely no fault of my own - the frustration and stress that the dishonesty and/or negligence of the seller has caused me is beyond infuriating. So much for having my iPad for the holidays. Would love it if the seller would contact me to get something worked out, I would have contacted them had I been given the ability to do so. If they do reach out, I will update the review, but as of now, I'm sending it back and then I guess looking for a more reputable seller.