Samsonite Solyte Softside - Pick Size, Color (Open Box)

I spent considerable money on a new piece of luggage and was excited for some of its features. Sadly, the primary feature that needs to work - namely the telescoping handle - does not work. When the bag is empty, the handle works beautifully. When the bag is full, it does not! Unfortunately, I didn’t learn this until after Amazon’s 30-day return policy expired. Apparently, it doesn’t matter if a product is defective. Amazon directed me to Samsonite’s warranty and Sansonite website as my only remedy. Samsonite’s options are worthless. I have to pay to deliver the luggage to them or deliver my luggage to them myself (time, gas, wear and tear on my car) to inspect it. It doesn’t matter that I’ve only owned the bag for 3 months. They may or may not be able to repair it. Since the handle works when the bag is empty, I doubt the repair man will identify a problem. I would then need to pay to have my luggage returned to me or pick it up myself. So, after using a bag three times in 3 months, the handle has never worked correctly and is inoperable when the bag is at capacity. My only resolution is to throw good money after bad in the hopes someone will make it right. I’m not optimistic. Costco would take a defective product back, and it wouldn’t cost me money or effort to do it. I will never buy luggage from Amazon again, and I will never buy Samsonite again. They clearly have lost the idea of quality and don’t understand how a warranty is meant to protect its users from defects.