Top positive review
9 people found this helpful
UPDATED to 5 Stars!
By DAVID T. on Reviewed in the United States on November 18, 2022
12/6/2022 - Resideo was kind enough to honor my warranty request with the help of an independent HVAC contractor, as the T10 is a "Professional" model. So, the same thing started happening a few days into my replacement (new) T10 thermostat. Fortunately, I had done enough research, troubleshooting, and had a couple of cheap furnace parts on hand, and, fingers crossed, it may have been a flaky pressure switch on my inducer motor that was causing the issues. It was just a coincidence that changing out the original T10 for a basic non programmable t-stat "seemed" to cure the issue. Time will tell, but if this thing continues to work, it's fantastic, and hands down, better than Ecobee's latest 2022 Premium, IMO. 5+ STARS ---end of update I really wanted to like this thermostat, as I have always had Honeywell t-stats in the past. I was warned that the T10 had to be installed by a "professional" in order to have ANY warranty whatsoever, whereas the T9 is approved for installation by the homeowner. Honestly, other than additional features, the installation process is virtually identical, so I don't understand this distinction. I ordered the unit in Sept of '22, and installed immediately. I wanted the T10, as I had also purchased a Honeywell HM750 whole house steam humidifier, and it is one of the few t-stats that can control a steam humidifier. Well, as summer transitioned into fall, the t-stat appeared to work great! However, once the temps dropped consistently enough to require full time heat setting, it began to fail. I honestly thought it was my furnace that was failing, as half the time, the ignitor and gas valve failed to activate, even though the inducer seemed to run fine. I was chasing down pressure switches, ignitors, and even the IFC main furnace board! No improvement. However, bypassing the T-stat at the IFC directly, the furnace ran fine! This was not a solution, as I couldn't sit in front of my furnace 24x7 to control it manually every day. Ultimately, I went to a local box store and bought the cheapest basic thermostat I could find, and plugged that in, and the system has been running great! Unfortunately, I can't control my fancy steam humidifier, and had to resort to using the included humidiPro. Through an independent HVAC specialist, who came out and assisted me in this project, I was able to ultimately get a replacement ticket initiated through Resideo, however, I am awaiting acknowledgement of the required attachments I sent them, verifying my purchase and the device info. Currently, I am using an Ecobee Premium. By comparison, I find it's app highly convoluted, and it takes considerable focus to find what I need. Also, there is no "circulate" function on the Ecobee, whereas there is on the T10. The Resideo app is by no means great, as it must be force closed to get the latest data from the T10 every time you make a change, but it's simple and concise to use. They just need to update it so it will refresh in the background, and not require a force close each time you pull it back up. Also, I prefer the functionality of the Honeywell remote sensors over the Ecobee sensors because the Honeywell pull both Temp AND Humidity, along with motion activity, whereas the Ecobee sensors do NOT pull humidity! I want both temperature AND humidity levels balanced! There is no reason for Ecobee to not include this in their remote sensors.... I will update this review once I get some action on my RMA process.
Top critical review
46 people found this helpful
Warranty Warning Be Aware
By Darek on Reviewed in the United States on February 15, 2021
I purchased the T10, and three additional sensors, and installed myself on 1/3/2021. Worked very easy with my Trane HVAC unit. This morning we had no heat blowing. I thought it was the blower motor in the air handler. Called my local HVAC tech to replace blower motor or capacitor. They came out right away. It is 34 degrees outside and 64 now inside. They found that the stat was not telling the blower motor to turn on. Everything else worked but the stat was not turning on the blower. Tech verified the stat was not switching 24V on the green output wire when it should have. So we installed the old factory Trane (non-programmable) stat back in and everything worked fine. Sent tech home and contacted Honeywell chat support. I explained to them that the stat was no longer giving 24V to the green wire to turn the blower motor on. Everything else worked but the green output. I explained that I needed a replacement shipped under the 5 yr warranty. It was 6 weeks old. They told me that the T10 was a professional "to the trade" stat and only HVAC technicians can install or service. Honeywell does NOT work with customers on warranty issues in their to the trade product line. They said that a technician would have to come out and replace the stat and handle the warranty claim. Also, the 5 yr warranty is "parts only" so I would be on the hook for all labor hours. Now I'm stuck with a 6 week old defective stat. Or I pay the HVAC company again to come out and handle the warranty claim and replacement. Honeywell warranty is only good if you are a HVAC technician. Waiting for a call back from the Honeywell escalation department but I'm not holding my breath. Besides the faulty stat, I loved it. Just wish it had reporting so you could look at run times and temp history. Well, I wish I knew it required a technician for problems before I bought it. The funny thing is, Honeywell tech support will help any old home owner hook up the stat, but when it comes to warranty, they don't want to help you.
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