Microsoft Surface Pro 6 (Open Box)

Please read before buying from this seller TechDeals4Less. Ordered a renewed Surface Pro 6 with in EXCELLENT condition with the followed specs: Brand Microsoft Model Name Surface Pro 6 Screen Size 12.3 Inches Color Platinum Hard Disk Size 128 GB CPU Model Core i5 8400T Ram Memory Installed Size 8 GB Operating System Windows 10 These are refurbished so we were not expecting a new unit by any means, but we were expecting a working item without any functional issues. When we received the first unit, the first thing we noticed when turning it on, there were HORRIBLE brown dark spots all around the bottom of the screen. after getting into windows they were visibly noticeable in EVERYTHING you did on it. Also, the processor was not an I5 8400T. While using windows, the brown spots turned into white spots and it was very annoying and unbearable to look at. We looked up troubleshooting tips to see if it was something that can be reset. It was recommended on Microsoft site to enter into UEFI mode and if the issue appears there, then it points to screen damage. We unfortunately did not take pictures and decided to have it replaced as the listing from Amazon does say it was eligible for a refund or replacement. We tried to setup an exchange but it told us that our product was not eligible for a return and that we had to contact Amazon. We did so and they informed us we had to return it an order another. Well that is not an exchange but a return. So what is the point of advertising that they offer the ability to exchange? We called back and a supervisor was able to setup the exchange. So we shipped back the item, same day, and a few days later, received the second Surface. Wellllll Cosmetically it was in worse shape then the first. But we were really not that upset about the exterior and it was going in a case anyway. However, we turned it on and was greeted to the exact same type of burn in white/brown spots (this time we took pictures, albeit not AS bad, but still very noticeable. This time we did the same things as the first unit and just went through windows setup and check to see if its working at all which lead to the next big problem with this unit, the touch screen was messed up. This is going to be kind of hard to show in pictures/video but the top part of the screen does not respond to touch inputs. So I used the tool to calibrate the touch and pen inputs and to no luck, it did not fix it. As someone who will be using this as a tablet more then a laptop, this was way more impossible to overlook then the burn in spots. Now that nothing about this product was in Excellent condition as described in the listing, we at least checked to make sure the specs are correct and things are running correctly to find that the CPU in our unit was not as the one described once again. This time the CPU was an i5-8350U. I would completely understand if the first unit we got was messed up and that mistakes happen or that this unit unfortunately got damaged in shipping, however the 2nd unit being messed up in the same exact manner raises a lot of questions and suspicion. I have a very hard time believing that this company is refurbishing these units when the first step after working on the product should be to turn on the unit and make sure everything is working. There is just no way I can imagine how you just glance over these screen and other issues TWICE. We are extremely disappointed and angry about this whole situation. See pictures and video.