Infant Optics Standalone Monitor Unit

To start out, I had really liked this monitor. Operative word being "had." I have owned it now for 3 months. We purchased the monitor and 2 cameras plus the wide angle lens for our 3rd baby. I like the ability to monitor their rooms when not directly with them, especially with a newborn. One of our children is also special needs and his therapists do in home work with him several days a week. I like to see what's going on without being intrusive. Across the board, this set was great until we were 2 days out of the return window. What I didn't take into account is that I would be traveling with the monitor all day long. Up and down the stairs, into the yard, etc. I have had 3 other monitors and they were quite durable. I could clip them on me and go. This monitor lacks the clip and instead only has a rather flimsy stand that I can hook a finger in as I walk around with it. The other monitors lacked some of the features of this monitor (scan, up to 4 cameras linked, etc.) so we splurged for this one. Unfortunately this monitor is in no way durable. One drop, from at most, 2 feet and the screen is shattered. I was devastated. And it was only 2 days outside of the return window. So now, after ordering a replacement monitor, batteries and the replacement protection plan...we are now all in for around $500+. I have learned my lesson with items like this. In a nutshell: 1) The cameras are pretty good quality. Obviously the center is most focused and they are not in any way like looking through a nikon. They're a little fuzzy. I do like that you can purchase additional lenses for wide angle viewing. 2) Absolutely NOT DURABLE if you have to walk around with it. One drop or bang and your monitor is toast. They are not worth the $100 replacement pricetag. I have had 3 others that were a much stronger design and yes I or my husband dropped each. They all survived with little more than a scratch. 3) Customer service with this company is not good. Good luck if you have a problem or inquiry. They do not care and won't help. I got a pithy 5 sentence response that basically amounted to "Sucks to be you." After dropping more money to replace the monitor I broke, I contacted them to see if anything could be done. I asked if they had a protective cover since the design is sadly so flimsy. I was met with a response that no monitor has that. Ok. Thank you. I gathered that, so why not politely consider making one? Especially considering the monitor itself is so very fragile when its touted to be mobile. I would buy a cover for this and I'm sure others would too. Maybe consider making a clip on feature as well. Maybe care about your customers who are spending hundreds of dollars on your products. Listen to them and take what they want and need into consideration. After all, your products are purchased by us, for us. 4) The battery only lasted, at full charge, around 6 hours. So never a full night. Waking up to beeping at 4am, does not make me happy. Leaving it plugged in all night ruins batteries so...maybe another way to get money from customers. In my opinion, after spending so much on this product, just to have it break SO easily...either buy a different monitor entirely or make sure you buy the protection plan for this and hope for the best. It is fragile and will break and you will be wasting your hard earned money to replace. After this, I would not recommend this product due to the poor design and customer service. I wish I could. I had really liked it. It's a shame. Update Now having to use the warranty on the second monitor because it will not stay connected to wifi. When it loses wifi, it beeps loudly and incessantly until it reconnects. I could allow for it being my internet but we pay for the highest tier internet and this thing drops connection while EVERYTHING ELSE IS STILL STREAMING. I wish so much that I had never purchased this garbage. I am doing the extended warranty and have to send this monitor in, wait for them to approve it, then they mail us a check to buy a new unit. If I wait for the check, it will be weeks before it arrives and I am without a fully functioning monitor.