ZEBRA ZD420d Direct Thermal Desktop Printer (Open Box)

I am pretty tech-savvy and know how to follow instructions. If you are looking for a wifi thermal printer that is easy to set up and does not require what seems to be a professional IT support person, this is NOT the printer for you. After multiple hours of following instructions, loading drivers, deleting drivers, testing, and retesting, I could not get it to connect via wifi. If this is important to you, do NOT purchase the Zebra product. Unfortunately, their customer service is non-existent. Their chat widget will kindly inform you that their agents are busy, but you can raise a case and have the team reach out to you...via email. Not useful. Not helpful. Don't waste your time.