Apple iPhone XS (S&D) (Open Box)

Rating no stars! Not one! as I had problem after problem from the start. The phone came with a “scratch” across the bottoms corner and camera. The phone did not come with original box nor charger and upon arrival the box was squished and the phone had only been wrapped with one layer of bubble wrap. The top of the screen popped in and out also. So you had to click the glass into place to touch up there from the start. The phone would not hold a charge and would not connect to Bluetooth although all my other iPhones have been fine. While using the phone, the phone froze on a notification and would not let me confirm it. The phone wouldn’t even restart! I had to let the phone die to restart and use again. I reached out to the company who said I could return it. As I was packaging it, I dropped the phone on CARPET and that scratch on the screen was not a scratch! It broke the screen where the scratch had been. The company denied the refund because of the crack although per their warranty it needed to be same condition. Well you called that a scratch when you sent it! Terrible terrible product for $400! Just buy new! This is obviously a scam to sell very defective phones! EDIT: After nearly a month later of Denying my return, they still have yet to send the phone back to me. So not only did they not deliver on quality at all, but now I am just out $400? AGAIN please consider buying new, I don't have a phone nor money for a phone now.