Apple iPad Pro (2018) 12.9" Tablet(Open Box)

Upadte 2: while traveling, my husband notice the screen cracked. Not even a year old and screen cracked. We don’t even know how, just appeared one day. Looked at prices to replace screen, but they are way over priced like always with Apple products. I put a case around it and will continue to use it that way since the crack is in the corner and doesn’t really bother us. Not happy with iPad thus far, was my first Apple purchase for me and so far, had dead unit, and screen crack???, think it might have been due to heat, but can not say for sure. It was fine after we landed, a week later it sat on a table and then the crack appeared. I also wish it was more user friendly. I think next time even thou I don’t like Windows to much either, I might go with a surface. Expensive and well expensive.... everything.Update: after Apple got me a “new” one, which i think after buying the new one and it being broken out of the box, they gave me a refurbish one. So I was a little like what the because 1200, and now a refurb? But the new one is working well. I use it to teach my son at home, and of course we also use it for fun sometimes.The one thing that I hate about Apples, well more then one it the storage issues, and price so high. I not sure you get what you pay for. I have figured out how to get extra storage, but I wonder why Apple doesn’t just allow for a port that would make it a lot easier. I have done computer support for years and have stayed away from Apple for reason of price, user friendliness and storage issues. My husband got me the iPhone, which I would gladly have taken another with better storage options. This unit does work well for what I needed it for, but again I think I could have gotten Android way cheaper and done the same stuff. I have the 12.9 “, and it is nice to work on the bigger screen. I have not had any issues except for the beginning dead unit. Apple IOS is more stable then Windows, but I have had a few apps just close down in the middle of working. It is a nice tablet that could use a few improvements, especially for the price.So right out the box, my unit came powered on and had 86% battery. Problem was charger was not charging the unit. I talked with Amazon support who did basics unplug, new wall outlet... Then patch me to Apple support who had me reset the unit and then he tried to remote in but was unable, so next day I went to Apple store. So after awhile find out brand new unit is the issue broken and they could order one or I could see if Amazon would take it back. Support did there jobs. I have to wait now to get the next one and see if it works. This was my first time I purchased an apple device and it did not go well thus far. I had someone buy me an iPhone, but I have had that in the shop as well. Apple products use to be so good. I hope they get back to quality product. Will try and update this once I finally get a working unit. Good thing I can still use my old tablets right now for what I need for school.....