ChiliSleep Cube Sleep System: Your Choice (Open Box)

I bought my first chili cube in 2022. I’ve had trouble sleeping for my entire adult life and temperature regulation has a lot to do with it. As soon as I bought my chili pad, I loved it. I loved the wide range of temperatures, the lack of thickness of the pad and the overall comfort it provided, even when I wasn’t using the heating or cooling function (which was rare!). The pad feels high quality and you can hardly feel the tubules that run through it. I have never had a problem with it leaking but the fit for the chili pad “for me” king size was not great. It would constantly bunch up and leave you with a portion of bed that was not temperature regulated. I was able to live with constantly adjusting it though, until it stopped working all together. About a year after purchasing, my chili cube starting showing random codes on the screen, flashing its lights and making strange noises. It stopped heating or cooling. I was devastated but the customer service team came through and sent me a replacement, as I was still within the warranty period. A year later, that one stopped circulating the water. As I was now out of the warranty period, they would not send me a replacement for free. I was dependent on the chili pad for sleep at this time so I forked out over 1k on buying the king sized chili pad with two cubes, so both my partner and I could enjoy the temperature control. I purchased this is in July of 2024. In November of 2024, my cube again stopped circulating water. They provided me with a shipping label to send it back and sent me a new cube as a warranty replacement. All in all, I was without a cube for my chili pad for about a week and a half. I’m extremely unhappy with this considering system is about 4 months old and very expensive. I shouldn’t have to be without it at all. I received the replacement cube earlier in the week and it also does not circulate the water needed for temperature control. I’m extremely frustrated with this situation, as I now need to wait for sleep.me to get back with me again to address this issue. This system is way too expensive and way too new to be operating this poorly. There are several other systems that are available now that offer similar temperature regulation that I would encourage you to try. I will be purchasing one of those as my next system unless the quality of chili pads improves. Going through 4 chili cubes in 2 years isn’t acceptable. Edit: 2/9: Both of our chilicubes stopped working again. We received replacements but one does not work. 13 days after requesting help, I still do not have a working chili cube. Video is of the replacement and the sounds it’s making instead of cooling and heating the water.