Electric Fireplace Heater, 20 Inch (Open Box)

11/30/2020 Update - Amazon let me exchange this with a new one and I've had zero issues so far. It actually supplies a lot of heat. I prefer using it over the gas heat in my apartment because I have no control over the gas heater - it's either on or off and gets too stuff to use for more than 30-45 minutes. I also dig the cozy look of the fire - I've gotten a lot of compliments on it! I just had this delivered today - and it looks great! Except...no heat will blow out. I've contacted the manufacturer, so hopefully I will get some resolution (otherwise I will exchange - I read the reviews and it seems like most people have had no issues). One thing that sucks is you can only contact the manufacturer through email - try as I might, I could not find a phone number and they had no chat box. I'm hoping they reply to my message at all. There are certain things you must do to make sure it works - but it's still failing for me. I've reset by unplugging with the switch off, I've made sure it's the only appliance on the outlet, and the outlet I'm using meets all the requirements. I thought I felt it blow hot air when i first turned it on - but since then, nada.