Top positive review
105 people found this helpful
This product has excellant customer service AND it works!
By Lisa on Reviewed in the United States on February 4, 2020
I'll start with the excellent customer service part. After several months of use via the instructions, the cap stopped working. I emailed the company on their homepage under the tab "contact us". This was on a Sunday afternoon and the company's customer service is open only Monday-Friday. By 10:30am the next day (Monday) I had a phone call from "Greg" who gave me simple and complete instructions how to send back the product. He assured me that they would expedite the repair/replacement. Three days after I knew they had received the return (tracked it thru UPS), and again this was on a Sunday afternoon, I emailed them to ask about the status. I had a reply by noon the next day saying it was already shipped back to me and they included the tracking #. We received a brand new cap and battery pack along with a solid carrying case! (the case was not part of the original order:). Now for the second part of this review. My husband and myself have been using this laser cap since the middle of September 2019...I just wanted to be proactive and have stronger hair, my husband had quite a lot of thinning at the crown (balding). Seriously, after just a few weeks of use (say 3-4 wks), the new hair coming in was very noticeable at the crown and around the hairline for my husband. Today, it looks 80+ percent filled in and our hair stylist is all about recommending Regrow MD. And, to Regrow MD, since you obviously have a good product and may sell the company one day; hopefully, it won't be to an entity that would diminish it...too many people need the benefit of usage!
Top critical review
21 people found this helpful
Flimsy, and did not grow hair
By rdnzl on Reviewed in the United States on September 24, 2021
I guess those of us with hair loss will try anything. I tried this so you don't have to! First off, I have a larger than average head, so the gizmo never fit right. It always felt like a beanie that would fall off if I moved at all while wearing it. Second, it's flimsy; just paper-like circuit boards under the fabric cap that, even with the plastic mesh between them and my head, would shift and slide around just when putting the gizmo on and taking it off. Finally, after 18 months, half the "Lasers" in the cap stopped working. For the money they charge, I expected much higher quality. Third/lastly, it simply didn't do for me what I bought it for, which was to grown hair. I used it every other day for >18 months; it didn't appear to hurt, but it certainly didn't help. Zero noticeable hair growth. So I won't worry about half a head of hair due to the malfunctioning lights, as that won't happen. Just another expensive item to add to the landfill.
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