Samsung SmartThings Hub 3rd Generation

After months of installing smart products from other vendors without a hitch, I added the SmartThings hub and motion sensors to start automating actions based on doors opened, motion in an area, etc. Process of setting up my Samsung account was HORRIBLE. It was the most convoluted signup I have ever experienced. Every time I clicked on a help icon to understand the options I was signing up for, the app cleared the data I had entered and made me start over. The email confirmation process was convoluted and confusing. I got errors attempting to verify my account, then suddenly it showed up as approved. The password I had set (and automatically saved in my password manager) didn't work. I am guessing the site does not accept complex passwords with standard punctuation characters, but I got no error messages when creating the password during sign up. I had to guess and stumble my way thru getting into my account. Hoping that the worst was behind me, I powered up the hub to link it to my network and add devices. Again, HORRIBLE experience. I had installed the app and was signed in, but after many attempts, the app NEVER detected the hub. It was clear that the instructions included in the box did not apply to the product. As an experienced networking professional who has installed dozens of smart devices, I was unable to get the hub recognized by and added to the Samsung app. Never got to connecting it to my network - either by WiFi or wired LAN. Basically their app doesn't work on iPhone, so I can't use their hub. Without a hub, the rest of their products are useless. And don't look for a web interface as an alternative for configuring these hubs. There isn't one. Samsung didn't see that as important, I guess. Nor is the Samsung Account any help. You saw the awful runaround I described above? Well as a last shot before returning these I logged in to my account. NOTHING even remotely related to or useful for SmartThings. Nothing. So there is no way to configure the hub - WiFi, wired, HTTP or web account. How can a company as large as Samsung that has delivered many successful mobile phone products fail so miserably? I'm guessing it's the same reason they produced exploding, burning phones. Products were pushed to market without testing. I DO NOT recommend SmartThings products to anyone as a result of this experience. DO NOT BUY SmartThings. Find another vendor. I'll be returning these to Amazon and finding another vendor. Samsung is not worth the frustration and wasted time. Addendum: Think my problems are unusual? Read the forums on SmartThings.com. That would have saved me a lot of time. It's clear from looking there for help that other customers are having the same problems. Worse, the Samsung tech support folks don't seem to offer useful answers. And their online help isn't helpful either. The suggested solutions don't work - or don't make sense, like "contact your internet service provider" if the hub won't connect to your WiFi. Like the ISP will know how to resolve Samsung's product problems when Samsung's own support people can't? Save your time, money and frustration. Find smart home products from a vendor other than Samsung. SmartThings are a dumb move.