CAT Phone FLIR (Open Box)

I bought this for the FLIR sensor, and that feature has worked great. The issue I have is with the battery and the company's to it. I have had to buy at least a half dozen charge cords for this phone because they just stop working. I have never had a phone that can go from a full charge to nothing in a few hours with no app running. Ive done a factory reset twice already, and twice ive had to reinstall my apps. Today, I looked and had 35% left on the battery, was surfing amazon, set the phone down and when I picked it up it was dead. I still have not been able to this phone. that was like 4 hours ago, I even went to the car and plugged it into the short cord supplied with the phone and drove around for a half hour to charge it, it never went above 6% and this is with it in airplane mode!!! I got home took it in the house to charge and in the couple minutes it took me to get in and plug in the cord it was dead. I could go on and on about the frustration this device has caused me. So a couple weeks ago I wrote the Cat Phone support team and in great detail explained the situation, I got what looked like a form letter back telling me to let the phone charge to 100% and let it totally drain twice... and if that didn't fix it then to do another factory reset!!!! When a company that knows it has battery issues does something like that instead of just telling you how to return the phone and get a product that actually works, It tells me that they probably have not fixed the issue or they don't really care about their customers. Now I did get another email from the support staff but since it was in Spanish I have no idea what it said. To be fair I liked the phone when it worked, but this has been going on for months and I have been with out a phone way too much for something in this price range. Im going back to Samsung.... I can take that right back to the store when it stops this one you cant.