PHILIPS 226E9QDSB 22" Frameless Monitor (Open Box)

In regards to customer service: I am changing from 4 stars to 1 star due to the customer service. I am really disappointed with the way they are treating my issue from the beginning. I received an email from Philips 4 days after I sent my service request and was told that I was given 3 days to reply or my request is automatically canceled. The Philips email asked for more information than necessary, including information that I had already sent in the initial email. Really the only NEW information was my phone number, email, and home/office address. GET IT? They asked me my email via email! Everything else such as name, model name, serial #, graphics card, laptop model, PC model, date of purchase were all included in my first service request. So they sent me a general email which could have been automated but just 4days late with questions that feel like they're just extracting information for marketing purposes. Worst move ever from a company that wants to sell products. 1month report: The unit I received has issues connecting to my wife's 14" LG gram with HD5500 graphics. I've updated the drivers, tried another HDMI cable and checked the power but the monitor will flicker every 5-20 seconds except when it is fine for about 30mins. I do not have problems with my other laptop and my wife does not have the problem with other monitors so it seems to be a problem specifically between the two. Emailed Philips once 2 weeks ago and just tried again today. 1 week report: I bought the 27" Philips monitor as part of my back-to-school office as I am starting grad school. I had done some extensive research as I knew this what I would be rolling with for the next 5 years and was exhausting my gear budget. I've had this thing for a week now writing essays, browsing the internet, making ppt presentations, watching youtube etc. I am very pleased with it. (Full setup: LG gram 17, Philips 27" monitor, Jellycomb wireless keyboard+mouse, Anker Soundcore2 BT speakers, Saiji folding laptop stand.) This thing does everything it is supposed to very well, but nothing exceptional as you would expect at the price point. Good(not great) FHD image quality at 27" with no real problems(image sharpness is better than expected). The anti-glare screen is smooth so it's good to use with lights behind you and it's not a fingerprint magnet.(The lightness in the photo is from a full-sized balcony window in broad daylight.) It is not great for gaming btw. Now for the nit-picking! Cons: (Everything that is not in this list is a Pro.) 1. Only has minimum tilt angles with no height or horizontal way of adjustment. The base has rubber feet that are good if you want it stable but bad if you want to move it often. 2. The bezels are thicker than you think. (about 8mm=1/3 inch) Hence "almost" bezel-less. But my wife was very impressed with watching videos on it. 3. Colors are a bit too saturated at first and even after you install the newest drivers for it. Easy calibration via windows software. 4. Like many other monitors, the knob used to control the OSD is not intuitive at all to use. So doing everything via software is a better idea. Also, the OSD has volume as an option even though this does not have speakers. + the 75Hz thing is a gimmick. 5. The on-screen message that you get when unplugging the HDMI port or just turning off your laptop is very 90's utilitarian. 6. Limited ports. I am only using 1 HDMI so that's fine but others might want more. They give you a cheap(basic), 6foot HDMI cable and a D-sub cable which is usable and better than nothing. 7. The OSD knob behind the screen is also the power button which you have to long press(3secs) to turn it off when you want to get rid of that 'Cannot find source' or "Check connection" message. Having a dedicated instant power button right where the little indicator is placed would have been a lot better. Well, this is all nit-picking but we live in an age where we look for perfection. I hope this gets me through the next 5 years without any issues!