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4.2 out of 5 stars

eufy [BoostIQ] RoboVac 30C Vacuum (Open Box)

$159.99
$299.99 47% off Reference Price
Condition: New; Open Box
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Top positive review
63 people found this helpful
Listen Up, Seniors!
By Lynda J. on Reviewed in the United States on May 10, 2019
If you hate grubby corners (behind all those plants, dog beds, small tables, chairs, magazine baskets that it's just so hard to move while jostling around a 20+pound vacuum and heavy, noisy powerhead), and you hate the racket your canister or upright vacuum makes (and your pets hate it, too!), try out this amazing little machine! Vacuuming has never been so much fun! I first purchased the Eufy 11S after doing MUCH research and spending time communicating with Eufy. (They have wonderful, responsive personnel!) Took all of two minutes to get it out of the box, set it up (attach brushes) and get it on the charger. I let it charge overnight. The next morning I hit the "perimeter button" and off it went! I scooted around in front of it, pulling baskets, dog crates, cat scratching pads, shoes, plants, magazine baskets away from the edges of the wall while it came along after me and cleaned places I probably haven't reached in ....some time! First time around, one dog (8 lb Papillon) hid in the next room; the other (12 lb poodle mix) followed it around. (Allowed two perimeter runs the first time since some places hadn't been done in ages and I just wanted to make sure!) Then hit the "automatic" button and as it made its way around the room, I replaced stuff along the walls. How easy could that be?! Although there's no need to move everything every time I vacuum, it's so easy that I often find myself moving alot! (36 years of "accumulation" - aka "clutter" here). If the phone rings, no need to shut off the vacuum; it's no louder than a desk fan and I can easily talk on the phone or listen to the news on TV. My 2000 sq' cape home has mostly medium height carpeting (a combination of cut pile/berber), even in the kitchen and dining areas (breakfast area and formal dining room). It also has tile (hallways, bathrooms), hardwood (two of three bedrooms) and brick (family room) with a large area rug. Eufy tackles it all! It's little "corner" brushed do scatter the birdseed on the bricks, but it seems to manage to pick it all up eventually as it makes several passes in every area when on "auto". The amount of pet hair (and my hair!) it picks up is astounding, as is the amount of fine dust it captures. (I have allergies and this is a blessing!!) Yes, I do clean the brush roller and the dust bin frequently (usually with every "full time" vacuuming; this vacuum will last at least an hour unless I put it on the half hour "single room" cycle). The dust bin empties easily into the trash without dust flying all over the place; with the included brush and a couple of strokes, I gently brush off the filter and haven't yet replaced any. It takes a couple of minutes to slice through the hair wound around the brush roller and pick it off using the included "comb" and my fingers. (Ok -- don't like the idea? When was the last time you cleaned the brushes on your big vacuum's powerhead to ensure its efficiency??) So easy to do this with a little vac that you can set on the kitchen counter. (Turn off the power switch on the bottom first.) Three minutes to clean it up, turn back on, set near the base and send it "home", wipe off the kitchen counter and you're done. No need to struggle to get the canister vac, it's heavy power head and wand and hose back into a closet somewhere! Need it upstairs? Carry it up under one arm (don't forget the remote). It's never fallen down the stairs. Because I'm retired and can be home, I haven't yet used the wifi function, other than to set it up (easy). Because Eufy is so quiet and convenient, I vacuum the most used areas much more often than I would with my heavy conventional vacuums. There is probably no doubt that the suction on the canister or upright is stronger, but because I use Eufy so often (up to several times a week in high traffic areas), my husband is commenting that the rugs look cleaner. No time for shoes to grind leaves and dirt into the carpeting! (And no, my family does NOT remove shoes; and the two dogs and a long-haired cat are in and out on our large yard frequently.) The magnetic strips that come with this unit can be helpful when I have last-minute company coming for dinner so I let Eufy loose while I'm cooking and want it in that area but not under my feet. Otherwise, I simply close doors to keep it where I want it. I've learned how to position chairs around the dining tables (two tables with a total of 10 chairs) so Eufy can scoot around legs and under the rungs, doing a great job of cleaning under everything. It only got stuck once (hung up on a wire dog crate handle), so I've adjusted that. And it easily finds its way back to the base if I guide it back to the right end of the house (using the remote) when I'm done in the more distant regions. I have now "loaned" the 11 S to another family member who has little time for house-cleaning and can use Eufy's help! (Her dogs are 70 pounds!) I purchased the 30C. The extra suction makes bird-seed pickup faster (lol). Both units do a great job! I would recommend either! I like the digital display on the 11S remote so you know what mode you're currently using. And now the dogs ignore it, as you can see where our poodle-mix yawns as Eufy vacuums around her dog bed.
Top critical review
18 people found this helpful
Do NOT Buy
By L. Lee on Reviewed in the United States on January 14, 2025
I had a lot of trouble with the Eufy L60. It would randomly stop on short carpet, as well as tile, and say that it was stuck. There was never anything in the rollers or any objects that would have caused this error. The error happened on numerous occasions. I contacted customer service. They mentioned multiple times that they would have their technical support contact me; however, that never occurred. Customer service initially tried to write off the problem since it was outside of the initial 30 day return window where you don’t have to have a reason to return a device. I explained to them that this was a mechanical problem and should be covered under the one year warranty. The dealings I had with customer service were strained. They would not be helpful in one email, in my reply I would include facts (such as explaining the one year warranty), then in the following email customer service would be cooperative. The customer service representative would also change things between his emails, such as when I agreed for them to send me a new second vacuum to try if I could keep the first unit until the second unit arrived. When he sent the confirmation email, he changed part of the agreement and said I had to return the first vacuum and they had to check it before they would send another. I then had to say that no, that was not what I agreed to, and actually copied part of his previous email and sent it back to him, showing him exactly what he agreed to. This went on several times throughout the 68 emails with them during the TWO MONTHS I dealt with customer service (although a few emails were me sending tracking numbers on returns). They also wanted videos of what the device was doing prior to it saying it was stuck. Following a vacuum takes a lot of time because there was no one area of the house it considered itself stuck. Plus I sent them photos on several occasions. I asked for a refund multiple times and it was declined, again because I was “outside the 30 day return window” where I “could return for no reason,” even though I pointed out this did not fall into that category because it was a mechanical error. They finally agreed to send me another vacuum. When I clarified whether it was going to be a new vacuum, they wanted to send a refurbished vacuum. After argument from me they sent me a new vacuum. The second vacuum had the same issues as the initial vacuum. It would randomly stop on both tile and short carpet, then send a message that it was stuck. There was nothing blocking it and nothing in the rollers. When I reported this to the company, the customer service representative said that he spoke with the technicians and the only thing they could come up with was a specific part that might be defective. They sent me the part and I replaced it as instructed in the tutorial video they sent. The vacuum continued to have the same error, saying that it was stuck when it wasn’t. I was pretty fed up with this model of vacuum and the customer service by this time. I again asked for a refund and they agreed to send me 70% because it was outside the 30 day window. I again pointed out that there was obviously a mechanical issue with this model because not only did the same error happen on two new machines, it happened when the replacement part was installed. I also mentioned that my review of their product would include that they do not stand by their one year warranty. All of a sudden, they agreed to send me 100% refund, which they actually did. As far as pet hair: No. Don’t get this model! The rubber portion of the roller brush is about 1/8” short on both ends, leaving a large gap for hair to collect. The roller ball was hard to get out, but also had a lot of hair stuck in it. The vacuum also did not pick up all the hair on tile when it was in the most powerful suction setting. As far as recommendations, No, I would definitely not recommend the Eufy L60 vacuum. After doing additional research, I ended up buying a RoboVac Q8 Max, which I am extremely pleased with.

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