Eufy BoostIQ RoboVac 30C, Robot Vacuum Cleaner, Wi (Open Box)

I previously bought a Deebot for use on our main level floor, where we spend most of our time at home. It works great and connects with our Google Home. But we run it in the middle of the weekdays because it's pretty noisy. Still, we really like the benefits of a robotic vacuum. So, we thought we might try it on our lower level. I set it up downstairs, but found that, while it seemed to pick up dirt, the back end bounced quite a bit over the berber carpet, which isn't an issue on the main floor which is hardwood with only one entry rug. So, we went about looking for an alternative for downstairs. We really wanted something that can connect with our Google Home, so that limited our options within our budget. There were lots of great reviews of iRobot products for carpet, but I had a hard time with the price. There were a few other brands, as well, but they were obscure brands, and I didn't want to be stuck with an expensive vacuum and no customer service. Eufy was a brand I kept in mind as I shopped because we'd had a lot of experience with their parent brand, Anker. They've always sold us a great product at a reasonable price, and importantly, if a product failed for any reason, we'd experienced great customer service. I finally decided I'd pull the trigger on the RoboVac 30C because it had the features we wanted. I ordered it from Amazon on Thanksgiving with a bunch of other stuff I wanted to get. I was a bit disappointed that there was no Black Friday pricing, but it was still very competitive over the deeply discounted Roomba models *(see below). It arrived on Sunday, so very quick shipping via Amazon Prime. We set it up right away. The first, VERY OBVIOUS thing we noticed... It's quiet* (see below). Way quieter than the Deebot. As we had hoped, it also picked up dirt from the carpet easily and without bouncing. The magnetic strips also helped to avoid another pitfall of the Deebot... We have these chairs with unusual bases that are low enough on the edges for the vacuums to drive themselves up on, then there's a hole about 3 inches from the edge that creates a cliff for the vacuum to get hung up on. Both vacuums will do that, but the Eufy 30C has those strips which it won't cross. Put the strips around the base of the chairs, and no hangups. The only issue right now is that, unfortunately, the Eufy app doesn't play with Google Home very well. We are assuming that will get fixed. And if it doesn't, the app works pretty well as a stand alone, which is the next best thing, so I won't dock any stars for that. Overall, I am extremely pleased with this vacuum so far. It does clean very well and doesn't have any problem doing approximately 400 square feet on a single charge around furniture and other odds and ends on the floor. *Customer service : Many vendors will contact Amazon customers shortly after purchase of one of their products to make sure all is well. Eufy did this. I thought I'd give them a preliminary review because I wanted to let them know that things were going well so far. I mentioned that it worked great (didn't know about the Google home issue, yet, but I was overall pleased). I mentioned as an aside that it was a tiny bit annoying that it arrived on Sunday and the Cyber Monday deal made a significant price difference. Still, I liked it enough that I wasn't going to be too annoyed. I certainly wasn't going to try to return it and buy it again to get the better price. A couple days later, they thanked me for my comments... And refunded me the difference in price. They definitely didn't have to. But it was pretty awesome of them. *Noise level: My hubby set up the schedule for the RoboVac 30C. He decided to go with the same schedule as the Deebot, on Monday, Wednesday, and Friday in the middle of the day. But instead of setting it up for 12:01 pm, he set it for am. It was running in the middle of the night and we didn't know it for 2+ weeks. I discovered it when I decided to make sure to have the app on my phone too and saw the scheduling error. To be fair, we sleep on the upper level of our modified split level house and the RoboVac is on the lower level, but I have ears like a bat, and had no idea. And yes, it's cleaning - - I've been cleaning out the dust bin for it regularly. Definitely wouldn't have been that way with the Deebot. So, yeah. It's quiet.