SAMSUNG LC34J791WTNXZA 34-Inch (Open Box)

I typically don't write reviews, but felt compelled to make the next person aware to avoid this monitor and more so my experience with dealing with Samsung. This is the second monitor that I have purchased from Samsung in which the plastic bezels have started to crack in the corners of the monitor. Let me preface this by saying I do like and own several Samsung televisions and the wrote off the issue with the first monitor as being a one off. What is more frustrating than the cracks in the bezels is the way I was treated when I trying to remedy the issues. Initially when I reached out to Samsung they issued a ticket number for the incident and I was asked to provided pictures of the issues, which was very reasonable request. I was able to send pictures of the product information and the cracking directly to the Samsung rep by text, which was also very convenient. I was then told by the Samsung that a technician would need to review the picture, also seemed reasonable. I then got a quick response from Samsung that the case had been closed. I reached back out to the Samsung rep , and the technician had determined that these cracks are part of the design, which I then called back and had to explain they are not and the Samsung rep and I were able to figure out the technician actually had used the different (incorrect) model of Samsung monitor for comparison. After second review with correct model of monitor the Samsung agreed this was defect and issued a return label for me to send back the monitor for repair. I shipped the monitor back and about 10 days later it was received notification that it have been received at the repair center and I was told the repair was going to be $329 (happens to be the cost of buying this monitor new). I reached out to the customer service and was told the technician had determined the product was damaged which voided the warranty, and after heated conversation was then given another number to call and follow up with the service center itself. I called the number I was given for the service center it was a fax number. I then went back through the information and called another 888 number for the service center and explained the cracks develop over time and like I stated before I had the same issue with another monitor, and I sent in the monitor for repair only after it had already been reviewed by a technician that this was not damage. I was told this was determined to be damage and the warranty was voided so the repair would cost $329. I then asked for the monitor to be sent back and after my experience I would not longer purchase Samsung monitors both personally or professionally. I was then told the return information would be provided shortly and transferred to Samsung automate survey (which I did not complete). I happened to use my office land and I think after they realized who I was I immediately got a call from a third Samsung representative offering to waive the cost of the repair and the monitor would be returned in 3-7 business days, but the damage had been done in terms of my opinion of Samsung customer service and impression of Samsung monitor quality. I am cautiously optimistic that it will come back repaired but it would not be worth the hassle when there are so many other lower cost and equivalent monitor options than Samsung.Update 16 Feb. 2024The monitor was returned back unrepaired. I got an email notification that the monitor was being shipped back and when I called Samsung, although there were notes on the account that the repair accommodation was supposed to happen the repair center just shipped it back. Today, I received the monitor back totally destroyed. I sent the monitor in with small cracks in bottom plastic bezel and it was returned with the screen smashed, large pieces of the same corners now missing, and new damage in the top corners.