Arlo Pro Security System(Open Box)

I don’t know how it works? I downloaded the app... I already have my email registered with Netgear..it tells me to log in and then tells me I already have an account with them. It then tells me I didn’t spell my email right... I call customer service... can’t understand what the hell she is saying other than you need to use another email.. I did use an alternate email... still didn’t work... in broken English again I barely understand I need to use another email.. so I need to create a third email just to get my camera system up and running... are you kidding me... I will give this a go again tomorrow but right now this system is horrible!!! Ok the new replacement system arrived 3 days after I initiated a return. All charged up, connected in seconds and works great so far. No problem syncing, viewing, or using the app. Update one of the four batteries will not hold a charge.. customer support from Arlo/ Netgear is trying to tell me that they need the entire system back for one battery... this system is really pissing me off and they don’t give you any options about one battery. I have them where I want them three of the batteries are fine but yet they want me to take the entire system down for one battery.. Amazon tells me to contact the parent company.. so no help from Amazon either.. I will keep updating as needed good or bad