Dyson Ball Animal+ Upright Vacuum

We bought this vacuum which was suppose to be in good condition. The vacuum wasn’t even close to good. The roller brush as a deep gash that ran all through it was if a large rock or item had been previously sucked up. The roller brush would only spin half the time. When we first got it we went to click the handle on and the whole bracket to hold the handle on was broken. The motor was very weak most likely due to the large item that seems to be sucked up in the roller damage. You could smell a burning scent when you turned the vacuum on. The outside of the vacuum was completely scuffed up. This vacuum was in terrible condition and should not have been sold. When I filed for return on this item, I received a message from the seller that they had inspected and tested this item before they shipped it. There is no way this vacuum was tested as you couldn’t even keep the handle on without gluing it on. My first and last time from buying from this seller. I am still awaiting my refund for this product and very much hope they will make it right.