Top positive review
47 people found this helpful
Works Great. A Failure Resulted in a Free Warranty Replacement (Make sure you register) Via Chat...
By Nidan Jutsu on Reviewed in the United States on August 19, 2023
My daughter came in and told me her toothbrush failed. I looked to see if I'd purchased an extended warranty, but none was available. As I looked at the $130-179 replacements, I noticed some reviews saying the Amazon warranty was only a few months--but that CVS would've sent a free replacment. I found the e-mail confirmation of registering from 27 months ago (there is a 30-month extended warranty included--at least in our case.) I contacted the chat line literally 6 minutes before closing on this Friday night--w/o much hope. Not only was "Aida Mae" impeccable in her service, but she led me through a few simple tests, and then determined that a free replacement needed to be sent out -- which was summarily-processed. There was no charge whatsoever. The tests involved de-activating the "Quick Start" feature. While the unit is charging, hold down the Power button for a few seconds until you hear a few beeps. The second test is asking whether the unit had been charged for 24 hours since the problem started (yes.) Next, I was asked to try the different cleaning modes, and to go through the 3 intensity levels--same result. Lastly, I was asked to change to a different brush head (still no different.) Like others, I've used Sonicare brushes for decades. My whole family except my 10 year-old uses them -- he has a competing, simpler brand, but will "graduate" to a Sonicare in due time. This 6100 model looks and acts identically to the 6500 models my wife and I use -- except ours came with the fancy travel case (which I've never used beyond just testing it out.) The 6100 works in the travel case, too. The sense of cleanliness is second-to-none. We use the C3 whitening heads on all of ours. Combined with a Wal-Mart pre-brush rinse, a water flosser, and Crest Clinical rinse, I get excellent dental reviews. When I use the Crest 3D White Professional Effects No Slip Whitestrips, my dental hygienist JUMPS BACK at the brilliance! This experience is based on the 6500, but I can't see any visual, mechanical, or operational difference with the 6100.
Top critical review
1 people found this helpful
Brush is good, case is garbage
By Jazznupe on Reviewed in the United States on June 27, 2025
I have had multiple Sonicare toothbrushes over the years. I normally buy the 9000 series, but I am tired of paying over $200 for a toothbrush and they all seem to break just after the warranty. The break that I am referring to is the dreaded high noise, loud vibration and loose head that these brushes from Sonicare ALL consistently develop. The crazy thing is that it is a simple issue that only involves a single screw within the brush handle that works it way loose over time, just from normal use. This allows the stem to move around and make the vibration noise and makes the toothbrush head very wobbly. One would think that the manufacturer would put some Loctite on that one single point of failure and it would make for many happy customers. As it is, I really love the way the brushes operate, so I continue with this brand but decided to buy a lesser brush at half my normal expenditure. I have noted that this one is not as strong as my old 9500 series, but of course, being new, it is super quiet. I am largely disappointed in the fact that the travel case is the absolute cheapest thin plastic and straight out of the box, the latch doesn't work. The QA process for Sonicare has really gone down over the years and I really have to review my life choices as it pertains to toothbrushes in the future...and I don't say that lightly as a person who has ONLY used high end Sonicare brushes for more than 15 years. Hope that helps you today.
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