Logitech Compass Premium Mic Boom Arm (Open Box)

I am writing this cause I am so frustrated with the product, I don't know if I got a faulty one, or if the product is just that bad. Either way this is the most common experience everyone has with this mic arm, its that the mic arm will straighten it self no matter how you tighten the joints. For most people this is fixable by using the tension screw on the bottom to make it accommodate to which ever mic you are using. The part that makes this really frustrating is that the mic arm I had, no matter how I loosened the tension or tighten it, the mic arm kept moving the same way. I find it very overly complicated to have to mess around with a screw for at least an hour just to have it work with your mic. For my mic arm, it bent backwards further than it was supposed to be able to and it snapped the middle joint. Now the middle joint is completely broken not being able to loosen or tighten. As I stated before maybe I just got a defected or bad arm, however no matter if this mic arm worked for me or not. I find it annoying that I had to go searching all over the internet to find out why this mic arm wouldn't work for me. Some people online had the same issues as me and no one could find a solid solution for it. All the answers on the internet are "just mess with it till it works." Which is a horrible way to have a product. There should be clear solutions or instructions that make it clear on how to set the mic arm so it can work for the mic you are using. I do understand that the weight of the mic needs to be taken into account. I did have a much heavier mic which made it easier to adjust the mic arm. However when switching to a much lighter microphone I found it impossible to make any progress towards stopping the mic arm from straightening out. There are a lot of cheaper and better more simples options, I chose this mic arm originally because I heard of the company before, and the reviews were good. I guess I should have done a lot more research into this. If you have a heavy microphone like the Rhode PodMic, this mic arm should suit decently well. However if you are using a lighter microphone I would research more into this product or another product. Overall this mic arm takes a bit of work, and it's not something you can use right out of the box. The build and material feels very fragile from the very beginning, which is a huge deal because of how powerful the tension is. I don't mind products that require a bit of setting up before use. However this had no clear solution nor instruction, just "play with it" which is ridiculous. I did read the paper that came with is and it does tell you about the screw and how it works. But it doesn't give any specifics that I would need to know to help adjust the mic arm to how I need it. Just please do research before purchasing this product.