Mattress America Memory Foam, California King

I wanted to LOVE it..I went AMAZON TO READ reviews, BEFORE I CHOSE THIS...... MANY 5 STARS..not too soft, not too hard..? Saw lots of 5 stars. .lots of couples loving it. Then very rare, bad reviews. Some said Way too soft,??? Then lots of Great 5 stars, then .. to another less stars.to 1 star. All the reviews I read 5 stars , said bed raised up fast..too 12 inches , fast..( reason I thought wring bed? then another bad review , Saying way too hard?.. but lots of reviews averaged to almost 5 stars..also AMAZON .. Tagged as Amazon Choice...!!! Again I wanted to love this bed.. Plus not one piece of paper work, came with it, to back up the try it for so many days...or the actual Warantee? Nothing.. I found Company of Bed , on Website to see if they backed up warantee, if I could send them picture of bed next to Ruler to show ..it will never be 12 inches...and ask them if maybe adding 2 inches of missing, softer layer might help? I WROTE EMAIL, SAYING, I DID NOT WANT TO WRITE A BAD REVIEW ..hmmm , I emailed before review..told them I needed help , thinking maybe they accidently sent a 10 inch, firmer bed...the box was hard to get in room, heavy..again I am 71 small old lady..Needed help from injured. Surgery recovering husband.. HOW WAS I GOING TO HAUL THIS to UPS, TO SEND IT BACK. 10 inch Queen bed..? .Now that is a sparse 10 inches .( makes me sound like my gramma) .AT 9 DAYS OUT. No where near 12 inches.. BUT RESPONSE, to me , was To contact..Amazon.? ..not them?..no suggestions.. no oops. No let's work with You.. .they could not answer question, was it just wrong bed, could they maybe send missing softer layer? It would fit inside the cover....could they just send a trade, real 12 inch? Then , pick this one up? Only tried 2 times to sleep on it...after 5 days. Could not fall asleep.. absolutely no sink into it like other reviews.. wanted to ask, Just deduct down to price of 10 inch bed, so I could buy a 2 or 3 inches memory foam topper. And keep it... Seriously wanting to work with them , and not write THIS BAD REVIEW...because humans DO SOMETIMES make mistakes. So buyer beware!!! I am 71. NOT much over 5 ft.1 inch. .woman.. wear medium clothes, am fit.. strong bones.. but Horrible car accident in 1987... back surgery through chest, to remove 2 RUPTURED disc into spinal cord..then Fuse 4 vertebrae..using pieces of ribs.., 3 weeks INTENSIVE CARE, Then 2 more weeks. UCSF. First time I slept on foam was a 5 inch latex just foam topper.. better that any topper of those days..was .used on hospital bed, after that surgery.. that also lost 2 ribs and bottom lobe of right lung... I survived.. But that foam bed topper thick was life saver.. My husband is 6 ft 2, 82 years young. 185lb. Recovering from broken hip. Partial Surgery to replace hip ball. top of femur.., because his socket bone was still good..And a disc into his spinal cord from same fall....just needed to feel like all the reviews claimed. Nit too soft, not too hard. BUT AFTER 7 DAYS ( now 9 days).....WARM HOUSE..IT IS EQUALLY ALL SIDES UNDER 10 INCES,, I ORDERED 12" THE AD on Facebook, SAYS 12" NOT TOO SOFT, NOT TOO HARD......maybe it just needs the 2 INCHES, it is MISSING, with a soft memory foam topper???.. HELP! I TRIED TO FALL ASLEEP..JUST WANT A LITTLE GIVE SO SHOULDER HIP , OR RIBS NOT HURTING...OR SO MY ARM DOES NOT GO DEAD...,, I NEED THIS TO BE BETTER. I LOOKED FOR A MONTH,,, ..READING REVIEWS. THEN AFTER FINDING OUT. HOW HARD ? , How FIRM IT IS...THEN WONDERING? Maybe I should have checked web site... .then .. went through so many Bed advertisements.. Own, 2 Tempur-Pedics, one vacation home, one King size here... that is pretty old... and I know at this price...for a memory foam Queen bed .. EVEN, at this price , IT can't be bad..??? . seriously how can foam ..any kind if foam. be. THAT FIRM.... AFTER ALL THE AMAZON research. And reading..GOING THROUGH ADS, REVIEWS.. I CHOOSE THIS ONE.. Now wishing it could be better....DOES ANYONE HAVE A SUGGESTION.....does anyone care...Dont want to destroy, just want to fix it.. ...#1. Took 12 hours to get to 9 inches..got it Monday...it is Sat. AM, I cant sleep.. this is 2nd night I tried.. I am sooooo sad.. it is 4:35 AM.. went back to older Tempur pedic... I Finally went to Company web site..looking for a reason this bed has little give on top. I sleep on side, my hips and shoulder hurt.. #2.. IT IS VERY FIRM.. ON AMAZON, REVIEWS SAY, SO COMFORTABLE..not too hard , not too soft..just right.. MAYBE NOT BEING 12 INCHES? NOT QUITE 10 INCHES.MORE LIKE 9 3/4 INCHES. My husband trying to heal from broken hip, then same fall, has disc into spine.. he can't even try to lay on it.. It was Daughter and my Grand kids that said too hard..(( THIS BED WAS FOR GUEST ROOM. For my Daughters and Their Kids to Visit.. It was Grandkids who said , boy it is hard??.. But We ( old people) were Going to use it, while , whole King size bed goes through cleaning..cover and bed.. because of Blood. Hemorrhage, from my husband after surgery. The Complications from Blood thinners.. SORRY THIS WAS SO LONG BUT , I NEEDED THIS TO WORK.. IF I HAD NOT TRIED IT , after waiting for the extra 2 inches to just pop up. After 5 days, ?. I would have had house guest , another daughter , from 4 hours away.that might have had sleepless nights. BUT THE PROS: IT HAD ABSOLUTELY NO BAD ODOR, NOTHING..JUST NEW AND FRESH... IT IS BEAUTIFUL. LOOKS AS GOOD AS OUR 2 TEMPUR PEDICS- SERIOUSLY THE MATTRESS COVER LOIKS THE SAME.. SOFT, PLUSH GIVES.. TO ALLOW THE MEMORY FOAM TO RESPOND. MY TEMPUR PEDICS , ARE FIRM BUT HAVE A SOFT COMFORT LAYER... YOU SLOWLY SINK INTO.. JUST ENOUGH, NO SAG. THIS BED LOOKS GREAT. .IT HAS A SOFT TO TOUCH SURFACE, BUT HURTS..NO SOFT , SLOW BODY HUG, SUPPORTED CRADLE. GREAT LOOKING , IT IS EVEN , ALL ACROSS ALL SIDES , WITH SAME SPARCE 10 INCHES... NO LOW OR HIGH SPOTS...IF YOU LIKE FIRM? .. BUT WHY GET FOAM , MEMORY OR ANYTHING? JUST GO GET A HARD MATTRESS..