APC APC SMC1000-2UC APC UPS 1000VA Smart-UPS

Arrived defective. My IT people advised me to send it back, which I did. That was a major hassle because it contains a battery and could not be returned, but the seller quickly responded and sent an RMA and return label and it went back. My IT people told me it is a good product when it works right and recommended that I buy it again. So I did, but the price went up by $16. Not happy, but I have not given it one star because they were quick to send the return instructions. I will try again and hope for better luck this time. It is intended to protect a server. I like the fact that my IT experts can monitor it without physically coming in. I suppose this is a back door into my system, but I find it very useful. Hopefully the next one will work properly. I will update this after the new one is installed. ADDENDUM: This is a story of 5-star customer support. The product is good. I am not an expert and I do not have much to say about this product, except that it was recommended by my IT experts. The product was ordered on August 17 and arrived defective on September 1. Amazon currently takes about 2 weeks to deliver this item. One feature is that it can be connected to an outside IT monitoring service, and this did not work. So I went to Amazon to start a return. Amazon said that this product was not eligible for a return. What? $450 product and I could not return it? Was I stuck with a defective product? So, through Amazon, I found a way to contact the seller. Within an hour they issued an RMA and instructions for a return. We followed the instructions and returned it. I commented that I would like a replacement, but did not receive any confirmation that I would get a replacement. So I assumed I would get a refund. My IT experts still said that this was a good product and to order it again. It was highly recommended to protect my expensive server and we were seeing power outages due to unusual 112F high temperatures. So, on September 3rd I went to Amazon and re-ordered the same item again. I was disappointed to see that the price had increased. Within a short time the new Smart UPS arrived. The IT experts installed it and said that it was working properly with no problems. I waited a few days and saw no refund. So I sent an email to the seller to ask when I would get my refund. They replied quickly to tell me that they had sent a replacement and that there was no refund. They sent the tracking number to prove it. I researched the tracking number and found that we had received and installed the replacement, and that the new Amazon order was still on its way. The seller had shipped the replacement the day after they issued the RMA, and before they had actually received my return! So, now I realized that I was going to have 2 of these and I only wanted one! The seller told us to refuse delivery when the 2nd one came. It has not arrived yet (Sept 22). So, I am hoping that the seller has managed to turn the delivery in progress around. The seller has been amazing with quick replies to my emails and prompt service throughout this episode. I highly recommend them. 5-star recommendation.