Top positive review
1 people found this helpful
Addon - Gen 1 wifi compatible
By ChemE_75 on Reviewed in the United States on July 30, 2024
Originally got the wifi “kit” with the hub and valve to see if it was worth the extra cost for wifi. With the rain delay feature alone, it saves on eliminating wasted water versus the old digital timer that required manual adjustment for every rain delay so not very convenient and unable to control remotely. After a few weeks, the orbit system has proven to be reliable. So I ordered a 4 port XD model for the other parts of the lawn but had to return it since it is not backward compatible with gen 1 wifi hubs. This is ultra irritating since these gen 1 are only single port. But since I already had the gen 1 hub it didn’t make sense to start over with gen 2 which offer very little other than the multiport timers. If anything, I’d wait to see what gen 3 or 4 brings for features since it’s apparent that’s the way these tech products go these days, a new gen every yr or two. So to remain compatible with existing investment, I ordered this gen 1 valve timer and a hose splitter. It was pretty simple to connect to my existing gen 1 wifi hub and so far it’s working well. I plan to reconfigure the sprinklers so I can daisy chain a soaker hose using a pass through fitting so that the one splitter will suffice. We seem to have enough water capacity depending on type of sprinkler, impact types seem to need the most pressure to flip them from side to side, so I can daisy chain maybe one off the impact type - the oscillator and soaker hose seem fine to add on after the impact but two impact types don’t work well, could be the particular models. Anyway, for reasonable cost I’m able to cover the majority of the lawn with a variety of sprinklers we luckily inherited from former owners who left them behind. Benefit with city water is savings on water usage/cost. Time will tell but just a handful of rain delays each month should pay for the hub and 2 timer system within 1 season.
Top critical review
11 people found this helpful
Tech Support is a Joke
By Dave on Reviewed in the United States on August 4, 2023
I bought this but then realized in the b-hyve app itself, when you go to My B-hyve -> Devices -> Plus Sign to Add a device at the bottom -> This is a new device You'll get that list of devices you need to choose that you intend to add. You'll see in that list a "Gen 2 Hose Faucet Timer" (SEE MY ATTACHED PHOTO) which appears to be a newer version of "Hose Faucet Timer". But you can't find that Gen 2 anywhere! If there is no Gen 2 why is it listed here? I wanted to find out because if there is, obviously I'd want the newer version. But this Gen 2 is not on their website! So I called CS to explain this to them. Their CS kept going on about "yes we have a gen 2, but it's the wifi hub". I kept saying I know what that is, I have that Gen 2 hub, I'm talking about what your App is showing me, which is an option to add a Gen 2 Faucet Timer. I said what is that! I don't see it anywhere out there even on your website, so is it discontinued? Did you once have this product and then now you don't? And if you did have this product and do not, why the heck is it still showing up in the b-hyve app as a device you can choose to activate?!! CS: I don't have that information. You can add your device, it will recognize it. Me: Again that's not what I'm talking about!!!! You are not listening to me. Do you even have the app so you can open it yourself and I can guide you to the image I'm seeing for this Gen 2 device? CS: no sorry sir, we don't have that app Me: then you can't help me at all, this is pointless. Can I send you the image via email? CS: no sorry, there's no way to send us an email Me: so how the heck are you supposed to help answer my simple question here? CS: sorry sir, you'll have to call our warranty dept, call the 800 number or use our Chat online Me: I tried using your chat and I keep getting this stupid Bot response in chat that says "Hm, that doesn't look quite right. Please try again." whenever I try typing something in chat CS: I don't know, just try chat another time Me: can't you find out what's wrong with Chat for us? It's not working, can you escalate the chat bug? CS: sorry sir we can't do that Me: what the heck CAN you do? You're Customer Service, but you can't do anything? I call the number again, this time choosing the warranty option. I get a "we only have warranty requests done online". In other words you can't get a "warranty CS" person! So I ultimately got nowhere trying to find out what happened if anything to this Gen 2 Hose Faucet. I was trying to decide whether to return this product (Gen 1) or not. Now I'm not sure wtf to do. This company is a joke. I have their other timers with the interface, works fine. But I'm very hesitant to even use this timer, the one without the interface due to their App showing an Old Gen 2 that apparently doesn't exist, and seeing the reviews in here saying this particular faucet loses connection and doesn't close properly when it's off. Who the heck keeps a product selection in a mobile app that doesn't exist! They can't even take care of their own app!
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