Honeywell SkyBell Video Doorbell (Open Box)

We have been very disappointed with this product and support in the two months that we have had it. Issues involve the constant loss of connection to the home network, failure to identify movement, lack of notifications to the application, and customer service. Loss of connection: We reconfigured our home network so that the 2.4 band was available just so this item would work. We still have problems with the system either dropping the connection requiring a reset or showing poor signal. My phone which is set to the 2.4 band is showing strong reception at the door, yet the skybell is indicating a yellow or weak connection. Periodically it does show a green connection, but more times than not, it is yellow. Failure to Identify Movement: The purpose of investing into this doorbell was to identify when people are at the door or when packages are left. However, Skybell seems to be hit or miss with identifying when there is movement. I watched our postman deliver a package right under the device and leave. The system never activated. I cannot say this is always the case, sometimes it will identify a car driving down the road late at night and let us know, but it doesn't do it normally. Very poor software or sensor in this item. Lack of notifications to the application: When the sensor does work, then we tend to be hit or miss on the notifications or they are delayed as they might be transmitting across the globe to get to us. My wife as pulled up the app and suddenly there is motion that occurred two hours ago. Once again, sometimes we get them when they occur and sometimes we don't. I recently tested the system when she was out of town by activating the bell, delivering a message and then walking away. She received the notification 4 hours later. Resets will sometimes help, but not always. Customer service: They do answer the phone, but if they are busy, you are transferred to an automated system that forces you to leave a voice message. They never call you back. We have dealt with them repeatedly and while they attempt to solve the problem, it is like dealing with the customer service of, cycle the power, press CTRL-ALT-DEL, there, that should fix the problem. We were lucky to get an excellent rep the other day and he stated that there seems to be something wrong on their side and please reinstall the system from scratch. We did and things worked for about two weeks. We are back to the original state. I wish you luck if you decide to purchase this system, but do not let the return window expire on you trying to fix it like I did. Two stars for working some of the time. Updated 8/5/2020 Well, we are down to one star. After 1.5 years of use, we have removed the Skybell and replaced it. It no longer would capture motion. The lens cracked. The best thing it did was make the doorbell chime. We were told by Customer Service that we should protect the camera from the elements and that would have kept it from cracking. The doorbell was on an enclosed porch, never been rained on. The only other thing I could have done would have been placed it inside but that would defeat the purpose. The only reason we picked this one over others was there was no fees for storage of the video. Oh well, we thought the Honeywell named would carry this device.