3" Gel Cooling Queen Mattress Topper

Update: 7/20/24 Finally got around to ordering the "new" version. It's not even memory foam. You push down on it and it literally INSTANTLY pops right back up. I laid on it for about two minutes and the same thing... It has no "memory" because it never conforms in the first place, and HOT is an understatement. I have chronic pain issues, so it's extra important what I sleep on, and there's no way I could sleep on this thing. It's a sad day for me, because these were the only toppers that I used for years. They used to be so good, but once again, someone's gone and ruined a good thing. Lord knows I gave them every chance I could. So now I don't recommend the new version (unless you're looking for a topper that doesn't conform), OR the old version. Regarding the old version, between my own recent experience (see below) and many other people's recent reviews of that version, it appears to me that the stock that they have left has somehow gone bad. Maybe they were left for for too long in a hot warehouse? Idk, because they're clearly still the same toppers that I have loved all these years, but they're damaged/messed up. Old version, last purchased in March 2024: I've been buying these toppers for years. They are quite different from other toppers, in all the best ways. I've always raved about them. I don't even know how to explain their texture, but it's just different from the other memory foam toppers out there. I recently decided to buy another one for our spare bedroom, but unfortunately, when I took it out of the box it had this huge lump/crease in the middle never went away. Also, 2 of the corners and near the edge of one side was permanently flat and hard like a rock. Silly me never opened it to realize all of this until after the return window had closed, so I'm not very happy about that. That being said, I had never had any issues with them in the past, so I decided to order another one, thinking that the bad one I received was probably just a fluke. Well I have now received it, and it was NOT a fluke. It has the exact same huge crease/lump in the middle, and is permanently flat and hard in other areas. Also, when you lay on it, underneath instantly flattens completely down and gets rock hard, and it doesn't retain its original shape for a ridiculously, not at all normal, amount of time. I'm returning it and I'm going to try the new version. When I do I will update this review. I really hope the new one still has the same feel as the old ones (when they're not damaged), because I don't know what I will do if I can no longer get these toppers.