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14,346
4.2 out of 5 stars

Blink XT Home Security Camera System - 1st Gen

$69.99
$229.99 70% off Reference Price
Condition: Used - Acceptable
Model: Blink XT 2 Camera Kit
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Top positive review
1 people found this helpful
Good product poor customer service
By RMH on Reviewed in the United States on December 1, 2017
Updated 3/22/18 Well I reached out and talked with Blink Support and they were great. Ordered a second outdoor camera and wanted to make an observation. While the cameras are working great, I noticed that being outside, they need to do some work on the motion sensing portion. I find the outdoor camera trigger motion for a variety of issues such as a leaf moving on a tree, to just changes in temperature with no actual motion. You can reduce sensitivity on the cameras but can not find a balance between eliminating minor movements such as leaves and still picking up real motion. I find that when I try to turn down sensitivity, I solve one problem but create a new one. The company needs to do some tuning on outdoor motion to make it more effective. I want to break the review into 2 pieces as I want to be fair as each I feel I am judging on their own merit. First the outdoor camera. I was very impressed with the camera especially since it runs on batteries as getting power to specific locations was always an issue and I was waiting for a battery operated product for a while. The software was easy to install and the camera quality is more than adequate for what I was looking for. While it is light on features overall, the free "cloud storage" and easy to use iphone app more than compensated for features. Product I would recommend! Now for customer service. As this is a new product, I am disappointed in the customer service as you can expect issues might arrive with something new to the market and would want feedback from the customer. I installed the product and it came online right away and worked fine for about an hour. All of a sudden I could no longer access the video and received a message " camera busy" This problem never resolved and after some time, I searched online at the companies web site and found steps I could take to resolve the issue. I followed each and every step but to no avail as the problem continued. I ended up deleting the camera and sync module and reinstalled them and poof, all started working again. Now here is my rub. I took the time to send a request to customer service telling them exactly what the problem was and that I had followed the steps from their website, including placing a link to the article on their site and explained it did not work. I then took the opportunity to provide specific details on what I did to correct the issue. I received an email from support providing me the same canned steps to follow that I already told them I followed without any other information or indication of wanting to work through the issue. The analogy is the old " I went to the doctor and told him it hurts when I raise my arm to which he replied, then don't raise your arm" Problem solved thanks for coming in. So the net net as of today is, great product I would recommend but poor customer service. The 5 star rating is about the product.
Top critical review
2,026 people found this helpful
Disappointing weaknesses and not a potential replacement for my bug ridden Arlo Pros
By Taurus on Reviewed in the United States on June 14, 2018
I've owned Arlo Pros and Go's for over a year now. I gave both of those cams a 1-star review but kept them because they're better than nothing and really haven't found a good wireless replacement yet. I bought 5 Blink XT's and placed them in the place of 5 of my old Arlo Pros for comparison. I was really hoping I could permanently replace my Arlos with them. I've been using them for a month and I think I have plenty of experience with them now. While Blink XT fixed many problems Arlo has, unfortunately overall Blink is a big disappointment for the following reasons: 1. The Blink Cams have a very short range to their base station. I'd estimate that I can place my Arlo Pros at least 3 times the distance from their base station and they're still within range. You have to keep the Blink XT cams very close to their base station. 2. The motion sensor in the Blink XT is far wrose than in the Arlo Pro. If you raise the sensitivity in Blink XT above 5 you start getting too many false positive alerts. If you leave it at 5, it will only trigger when someone is very close to it. Arlo Pro's however have a much better motion detection range. 3. The attachment that comes with Blink is flimsy. Wind can easily move the attachment and the cam which triggers false positive alerts. You can however pretty solidly attache Arlo Pros outside and they have never triggered a false positive alert due to wind blowing them. Let me also reiterate that I put the 5 new Blink XT in the same spot 5 of my Arlo Pros were. So it's really an apples-to-apples comparison. The above reasons really make it a no brainer that Blink can't replace Arlo Pros. But there are still more weaknesses in Blink XT: 4. You can only have a total of 1 cam live-view at a time with Blink. Arlo allows you 5 live-view cams per base station. If you have multiple base stations, multiply the number of base stations by 5 and that's how many live-views you can have with Arlo. I'm not sure why Blink had to have this restriction. 5. Blink XT cams require a connection to both your Wifi and its own base station. Why? Arlo cams only require a connection to their base station. 6. There's no web interface with Blink. Again, why? When I'm at my computer and want to check out what triggered the cam, I prefer to use my computer. I only resort to the cell phone when I'm not near a computer. Blink always forces you to use your phone. 7. Blink doesn't display your batter percentage left unlike Arlo. Blink just says "OK" for battery so you don't know how much batter is still really left. Based on some research I did, Blink's batteries won't last more than a couple of months despite their 2-year claim. Let me me also mention that Blink XT is better than Arlo for the following reasons: 1. Blink XT runs on standard batteries you can easily replace or buy your own rechargeable batteries. Arlo Pros however run on their own proprietary batteries which go flat fast, often go dead, and replacing them cost a whopping $50. 2. No subscription cost with Blink 3. Other than the motion sensitivity issue and the poor range, the software with Blink XT appears pretty solid. Arlo has a lot of bugs which they don't bother to fix. 4. Blink is pretty solid. It's always up. Arlo cams and base stations and even their service often go down. Arlo is also dishonest about their down times. They have lots of them and usually either don't admit it or blame it on a third party. Once my entire library disappeared and they blamed it on wrong use of filters. I never used filters for library search. I also saw other users complain about the same issue on the discussion forums, yet Arlo blamed me. 5. I haven't had to call Blink customer service yet. But Arlo's customer service couldn't be worse and they treat their customers like idiots. I contacted them many times and it's just a useless run-around each time. 6. Blink is really smart when it comes to recordings. You can delay successive recordings (not with Arlo) and you can also set much shorter recording times with Blink than Arlo. This can help save a lot of battery. Update as of August 4, 2019: I'm leaving the 1-star review as the software improved not one bit over the year. What we're still missing is a web-based interface, being able to live-view more than 1 cam, the wifi range remains abysmal, and the motion sensor is still awful (lots of false positive alerts). One positive thing I must mention though is the original batteries are still in after over a year. I'd say the blink XT is still more for recreational use than security. Update as of September 14, 2020: The only notable thing since my last update is 4 out of the 5 Blink XT cams still have the original batteries. So that's really impressive. Not much else improved though, neither with Blink nor with the Arlo software. Arlo actually continues to worsen - their recent App update sometimes causes the App to freeze for 5+ seconds which is very frustrating when using it and their downtimes haven't improved. Some of my Arlo Pro cams now have flat batteries that won't hold a charge very long and I'm not about to buy their $50 proprietary battery. Blink XT software and service on the other hand is pretty solid.

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