Logitech MeetUp Video Conferencing System (Open Box)

We have owned this for 16 months and it gets little use in our conference room We use it maybe once every 3 weeks or so.We own a number of the small Logitech cameras in our office attached at each desk and they are okay, but we were seeking a much higher quality solution. We thought we found a great solution (at almost 17x the cost) with this camera. At first it worked great and was very sharp.Recently the focus has been lost and it is fuzzy. This camera has never been moved, dropped etc. Clearly it is a manufacturing defect. Regrettably, Amazon would not facilitate a simple exchange of this expensive product. They told us to contact Logitech directly and Logitech has given us the complete runaround.Logitech has the chance to make good by exchanging this gently used product but we cannot seem to get them on the phone. Terrible customer service from both companies which is surprising to me. Usually Amazon is great and I have never dealt with Logitech other than buying a whole bunch of their smaller cameras as we give them to our clients as gifts. Logitech's customer service is completely lacking. Both companies have a chance to show they do the right thing and this review will be updated. Please think before you waste your money on this.