Top positive review
129 people found this helpful
This thing is worthless without a class 10 SD card!
By Huevosgigantes1 on Reviewed in the United States on December 25, 2022
See addendum below!!!! It works! So, my four Arlo Pro 4 cameras are worthless without the subscription. I contacted Arlo’s tech support, & I was told that by purchasing this base station- I’d be able to locally store and remotely review triggered camera videos. But, what he didn’t tell me is about the necessity of a class 10 SD card. This device is currently as worthless as my cameras. STAYTUNED- my class 10 SD card is on its way- I’ve spent close to $1000.00. (Oh, and by the way. It took me about an hour and a half for me to synch the four cameras to the base station- after deleting each from the WIFi setup. Two of the cameras synched right up, but the other two required several attempts.) My next review will be on Amazon’s Choice Samsung class 10 micro SD card. Addendum! I purchased a set of 4 Arlo Pro Spotlight cameras that included a “trial subscription.” When the trial period ended, my 4 cameras would trigger, and I was sent a notification, but I was unable to view any of the recordings. I chatted with an Arlo tech support person, and I was told that there is what amounts to a “work around.” I was advised that by purchasing an Arlo base unit, I’d be able to continue to use my cameras similar to the way that they functioned during the trial period. I purchased the VMB5000, synched my four cameras to it- but the cameras did not work. I chatted with a second Arlo tech support person who advised me that I needed a class 10 SD card. I purchased this MICRO card through Amazon, and when it arrived I searched and eventually found the well hidden micro SD card slot. It’s at the bottom of the base unit. The Record locally toggle switch recognized the SD card; and after following the prompts- I successfully formatted the SD card. I activated both the “record locally” toggle switch, as well as, the “direct storage access” toggle. At this point- I was able, while in Wi-Fi mode on my iPhone, to view captured triggered videos from each camera similar to when the trial subscription was active. However, when I was out of Wi-Fi range, once again, I could no longer view any triggered camera videos. Upon further reading, Arlo states that viewing triggered camera videos, remotely, that is, out of Wi-Fi range can be accomplished with by using a VPN, or by using Port Forwarding. I watched a YouTube video, loaded my ISP’s (Spectrum) App onto by iPhone, and with a few inputs*-I’m happy to say that it works. I can, now, view triggered camera videos either locally, or remotely with my iPhone via the cell phone network. *Arlo app >Devices >Smart Hub/Base Station/Bridge >tap on the base station >Local Storage(storage settings) >activate: Record Locally Direct Storage Access >tap on: Port Forwarding >activate: Enable Port Forwarding Write down the internal and external port numbers- you will Input these on your ISP’s router. I was fortunate I found a YouTube video with instructions for setting up my ISP, Spectrum, router. Good Luck! (FYI: The VPN setup is believed to be more secure than the port forwarding setup- I may explore the VPN option, there are free VPN apps, and there are subscription VPN apps, as well, but my whole thing was to eliminate yet another monthly subscription.
Top critical review
50 people found this helpful
WARNING!!! DO NOT BUY THIS SMART HUB!!! ... Read my review to find out why. You'll be glad you did.
By Debra T on Reviewed in the United States on December 27, 2022
WARNING!!! DO NOT BUY THIS SMARTHUB!!! I bought this SmartHub in the last part of July of 2022. It worked fine, until the company did some kind of update to the software or firmware or something, which was sometime in late November or early December. Now it doesn't record anymore. I looked on their web site for some type of help or information about what was happening with this SmartHub, but they had not posted anything about it. So I tried to call a real person in the company's tech support department, but you can only talk to a real person if you have the monthly subscription, which I didn't have at the time. (I didn't need it because I had the Smart Hub.) I could only get tech support through an online chat. I wrote my complaint into the chat box, and the chat robot acknowledged that there is a problem with the SmartHub, but it also wanted me to check the upload and download speeds of my network! What the heck?!?!?!?!? What did that have to do with their malfunctioning SmartHub? And how many average purchasers know how to do that? Ridiculous. As soon as I told the online chat robot that I didn't know how to do that, they abruptly ended the online chat. So much for quality tech support from Arlo. Ultimately, I was forced to purchase the monthly subscription so I could continue to use my five Arlo Pro 4 cameras. What a rip-off. That's not what I signed up for when I purchased my Arlo system. Please believe all of the other people who have written reviews about this very matter. They are not making it up, and their level of technical knowledge has NOTHING to do with it. I believe this is happening because the Arlo company stopped advancing their work on the Arlo SmartHub VMB5000 so they can continue to make money off of you by forcing you to pay their monthly subscription fee. If the Arlo company was an ethical company, they would do one of two things ... or both. (1) They would continue to support the Arlo SmartHub VMB5000 ... or ... they would give a refund to the hundreds or thousands of people who bought this SmartHub within the last year. If I didn't have such a profound investiment into the Arlo Pro 4 cameras ... and ... if I hadn't mounted all five cameras and plugged them into my outdoor outlets with extra long USB cables ... I'd call it a day with my Arlo cameras and go another route, like with the Ring system. And I might just do that yet. WARNING!!! Do not buy this hub! You will regret it.
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