Zmodo EZCam Wireless HD Security Cam

1-star: I have fought with these cameras two years. They are so buggy. Constantly going offline. Constantly trying to unplug and replug them. Today, the charging port just busted off and fell into the cameras. I would NEVER use Zmodo again for home security. The price was great but you pay for it in time fiddling and headaches and frustration. 3-star: (See addition below) For basic video only, I love these little cameras. At $20 a piece, they are SO WORTH IT. Well then, why three stars you say? I rate 3 stars because most of the other features of the camera don't work for me. For example, the microphone is 2-way, right? Well, I can use it as a microphone to SPEAK to someone loud and clear, but LISTENING to conversations is impossible unless you are right up against it. I mean if someone is in their room and you are trying to eavesdrop, forget it, I just wear nothing, or static, or at best very muffled voices. Actually, 2 out of 4 of my cameras the microphone doesn't work at all. And it is difficult to know if it is my problem or the device's problem because I can't seem to connect with ZMODO customer support with online chat OR phone (too long of wait on hold). Also, 1 out 4 of my cameras doesn't connect easily to WIFI. I constantly have to reboot it or the router to get it to work. Obviously, if you are away and need to check it suddenly, this is useless. Thus, one star off for reliability and support and one star off for lack of function for advertised use. We use these as monitors for a person with dementia (we are typically in the house but in other rooms or basement), so most of the time I just need a quick "look" to see if the situation needs more attention and then run over to help if needed. The extra features advertised are what drew me to this camera, but since they don't really work I don't use them. 4-star: I did have to wait about 1 hour on hold, but once I got a hold of the ZMODO customer service online they helped me troubleshoot ALL my problems, enabled me to repeat the "fix" myself the next time by educating me how to use the app more effectively, and the conversation was very pleasant and the troubleshooter on the phone was very patient. He also spoke English very clearly (sorry, but it's a real thing). It was a good enough experience to upgrade these to 4 stars, provided the problems do not repeat. ALSO - the non-working microphones are often due to issues with your APP SETTINGS (turn on mic and unmute speaker)! But the quality of the sound is still muffled so not perfect. I can hear my kids clear as day because they are LOUD little people but regular adult conversations, not so much. If you use this as a doorbell answering machine or 2-way communication the person either has to talk very loud or be very close.