Xbox One S 1TB Console (Certified Refurbished), White

Let me start off by saying how excited I was to finally be getting an Xbox of my own.....just to be given junk. I have had a very frustrating experience so far. When received, I go to set up & find out they sent me the wrong power cord...ok things happen. I use my husband's for the time being just to see if the console is even working.....I was able to start the set up just fine using my phone(Xbox app) but wait get to the end of set up & the remote doesn't work. New batteries, nothing, charger cord, nothing...so can't continue anymore ...Well the controller sent was more like a generic brand replacement (not what is pictured) Whatever Xbox seems ok. I then purchased my own cord and controller since my replacement for those 2 items after contacting customer support is taking soooo long(2nd pic is what I sent them of the power cord I'm needing, 3rd & 4th pick is what was sent). I then find out that the picture will go on & off (in 1st video). I contact customer service asking for a replacement (not a refund) they're helpful and send me the label, went to ship out console and accessories today......got home...my replacement controller and power cord are here (finally). I open the package just to see another generic controller (black now) & another wrong power cord. Now I'm requesting a refund, this is absolutely unacceptable. I know it's refurbished but really??? My husband purchased his Xbox series S refurbished from a different seller and we have had it for a year now , NO issues whatsoever. Are employees even paying attention to what they are packaging. DONT WASTE YOUR TIME!!!!!